We ship US POSTAL Priority everywhere. Orders over $100 are all insured. We also add tracking-confirmation in the US. If you would like an upgrade in shipping above Priority let us know and we will add the cost to the sale. Please note that buyers are responsible for any and all duties and customs charges that may by incurred.
We use PayPal for all our sales both nationally and internationally. Please note that buyers are responsible for any and all duties and customs charges that may be incurred. You can cancel any order as long as it is before shipping. For returned items please pay the shipping and we will credit the order with PayPal when it arrives back to us. We accept returns within one month of delivery.
Returns & exchanges
Packages over $50 that become damaged, take the package to the PO immediately with all the packing material so that they can access the damage and also contact us at the same time! If the item is lost in the US with the tracking number we can find out what happened! Sorry there is no tracking service international.
We enjoy doing custom orders! Just let us know what you would like and we will work out a plan! We will do custom orders for any bird, animal or shape. Just let us know, in detail, what you would like. After we are both satisfied then we will create the custom order. Some of our supply orders may take 10 days to 2 weeks or more depending on the size of the order to complete and the detail involved. Our wood suppliers usually ship within one week to 10 days, but sometimes they are held up with not completing our full order. We will try very hard to let you know any delays in your order. Do remember that all our supplies are hand made not laser machine produced and some orders may take more hand carving than others. We believe our customers really like the fact that our work is handmade and each is therefore one of a kind.