**What Am I Getting?** With this purchase you will receive a point-by-point actionable plan detailing the best ways to improve your three chosen shop aspects. The main issues will be given, including why they're a problem and your options to solve them. I may offer up some helpful links for reading or examples, if appropriate. You may ask questions about my actionable plan for free (expires six months from purchase date).
Laura was very thorough with her critique and pointed out things I never thought of. She offered detailed instructions on what I needed to do and answered follow up questions. She's very knowledgeable and this was well worth it!
Most items are shipped virtually through Etsy conversation or through email. If you would like another option, just let me know and we'll work something out.
For items that do physically ship, you will be refunded any shipping costs you were charged that were not used in the shipping of your package. I will naturally select the most inexpensive shipping method (but I am trained to package your order securely) with no additional insurance (aside from any insurance provided by the carrier). If you would like a specific method or want to add insurance, please contact me before or upon payment. Your order will be shipped promptly. Should I be unable to ship your order (vacations or serious illness), I will convo you upon purchase to let you know. You will receive a confirmation email when you have payed for your order and when your order has been shipped. I accept all international orders, but will ship to the address Etsy gives me unless otherwise notified by the buyer. Customs forms will be filled as clearly and simply as possible to allow for the most likely chance of successful package receipt. If there is a difficulty shipping your package, I will notify you and issue a full refund. If your international package does not make it through customs, you will absorb the purchase price and the shipping costs but are free to handle the situation with the shipping carrier. Should the package be returned to me in this instance, you will be issued a refund of the purchase price, but not the shipping.
The buyer absorbs all shipping costs unless otherwise noted.
Note that your order is no longer under my control once physically shipped. I will do all that I can to ensure it makes its way to you safely and to help you in the process should it not, but I have no control over the package's route or safety along that route.
I currently only accept Paypal as it is the most secure method for both buyer and seller. You do not have to have a Paypal account to use the service. Paypal will allow you to input your credit card information without an account (or there is also a process that uses your checking account should you so choose). Etsy does not mark the item sold until payment has been made. If you have not payed for your order, you have not purchased the product or secured it as yours. Orders may be canceled before payment is finalized or before your order has shipped, refer to the refunds and exchanges section below for more options.
Returns & exchanges
Should you have already paid but want to cancel an order, I will issue you a refund. Should the item not be to your liking, refunds and exchanges will be handled on a case to case basis. I want my customers to be happy!! I will do what I can to make sure you are pleased with your experience doing business with 604 Solutions. Should your order have shipped, I can issue you a partial refund (minus the shipping cost) unless the item in question was not as pictured or described in the listing, in which case you will be issued a full refund upon receipt of the item at 604 Solutions. Exchanges are always welcome, but shipping charges will be absorbed by the buyer.
Lost or damaged packages should be handled through the shipping carrier. You will be notified upon shipment of your order's shipping carrier, method, and any numbers associated with the package. I would be happy to add insurance to your package should you request it upon payment, but you will be required to pay an additional charge to cover it.
Please convo me if you want something slightly different, in another color, or a totally new and awesome custom item. I do not sell wholesale because my production is so low.
You are guaranteed to be treated fairly and reasonably at 604 Solutions. You are guaranteed to complete transactions following first Etsy's sitewide polocies and secondly 604 Solution's policies listed above.