Most shipping is calculated be Etsy. I'm still working on changing over all my listings. This means that shipping will be combined automatically.
Etsy checkout or Paypal are my preferred payment method. I can also take MC/Visa/Discover by phone. Please e-mail me if you wish to use this payment method. Payment is expected within forty eight hours of purchase. If this is not possible, please e-mail me first to discuss other options. For items over $100 lay-a-way is accepted with 50% down and the additional 50% within four weeks. No fee is charged for layaway.
Returns & exchanges
In general due to the intimate nature of snoods they cannot be returned unless they are defective. If there is some problem, please contact me.
Supplies can be returned, but buyer assumes all postage costs plus a 15% restocking fee. All returns must be recieved within seven days.
Custom orders are my specialty. If you see a snood you like but want a different color, just ask. Other sizes available as well as many different materials. I will work with you if you have your own materials, too. Wholesale is possible for orders of 20 snoods or more. E-mail me for more details. Volume discounts at 10 snoods. Check out some of the custom snoods made for others on www.ladyguen.com.
All snoods are guaranteed from workmanship defects for a period of one year. Semi-precious and precious bead snoods will be repaired free of charge for five years. (Except for cases of extreme negligence). Small fees applicable after these periods for repairs.