We ship in bubble envelopes to ensure product protection. Larger items such as complex necklaces will be bubble wrapped and boxed. All rings and flasks are bubble wrapped and shipped boxed to ensure against crush damage. Once the product has be shipped we can not be responsible for damage incured during the shipping process. It is the buyers responsibility to follow up on any claims to the carrier. However, we will do everything in our power to ensure your package is delivered in good shape and with no damage.
Contact us if you want the item shipped insured. This is an additional charge. We will contact you with the total amount prior to shipping for your approval on the charges. Insurance is not included on Free Shipping items, it is an additional charge.
If you desire to have an item shipped insured, please do not pay for the item until you hear back from us regarding total price. Please include a brief note letting us know you would like the item insured at the time of purchase.
We usually ship next day after payment as most of our items are in stock. If you do not receive your item within 10 days, please contact us. We will try to resove any shipping issures with the carrier. We ship usually via USPS first class mail which includes a tracking number.
Please pay for your item within 7 days from purchase date. Thank you. We accept Paypal as our only means of payment. You may pay as a guest to Paypal with your debit or credit card or personal check. Checks take time to clear, usually withing 5-7 working days and we will ship only after it clears.
Returns & exchanges
RETURNS: Every attempt is made to insure our product is defect free prior to shipping. Once in a while one may slip though. We do accept returns on any item made in our shop for defects on workmanship or materials. Occasionally the buyer just does not like the item or it does not live up to their expectations. We understand this and will accept the item in return. The buyer pays for shipping to return the product. If your feel the item is not as described or just does not meet your expectations, please contact me. In most cases we will issue a full refund of your initial purchase and shipping charges. Of course the buyer is responsible for shipping the item to us intact. You will have 30 days to inspect your item and ask for a return. This allows plenty of time to see if you like your item. Thanks.
FEED BACK: I will leave positive feedback on all transactions. I ask that before leaving negative feedback or damaging remarks, please contact me to resolve any issues. With communication, most problems can be worked out in a timely manner and to every ones satisfaction.
SALES TAX: Washington State residents will be assessed a 9.9% across the board sale tax according to Washington State Law. (Sorry) We do custom orders at the request of the customer. If you would like changes in color, materials, etc., please contact us. There may, or may not be an additional charge. If you desire more jewelry making items than are listed please contact us and we may be able to make a reserve listing for you to help you fill your desired amount. We frequently have extras of the listed jewelry making items. Some items sold, notably necklaces, are listed as non-adjustable or one size. If you would like the item altered let us know. In most cases the product can be altered at no additional charge.