We've created the perfect way to display your dog's photo! Overall size is appr. 8"x11" with a 5"x7" photo opening all in a black metal frame. Laser cut bones are strewn about the bottom of the mat, with one bone at the top that will be personalized with your pet's name! If you would like, e-mail us a copy of your pet's photo, and we will print it for you so that you receive a finished product. A truly unique product that will make you the envy of all your fellow dog lovers.
All items ship in the order in which they were received. We ship Monday through Friday. Shipping charges apply to the contiguous United States. Expedited shipping is available at an additional cost, so please contact us for expedited shipping quotes.
We prefer to accept paypal, although we accept all major credit cards. We will accept a personal check, although due to the custom nature of our products, production will not begin until the check has cleared. We expect payment within five business days of purchasing the item. A 6% sales tax is applicable, as we are based in Michigan. You may cancel your order at any time up to when payment has actually been received, with no additional fees.
Returns & exchanges
Refunds or exchanges will be offered only in the instance that the product is defective, damaged or contains typographical errors. Please save your original packaging. In most instances, we will email you a return label to ship the product back to us. In the case of the above mentioned instances, we will pay for shipping to correct the error. We are not responsible for lost or misplaced shipments.
Due to the custom, handmade nature of all of our products, please allow five business days for production time of your personalized product. Please allow an addition three business days (eight business days total), for production on the custom school logo mats and frames, due to design time on the logo. We pride ourselves on customer satisfaction. We have represented the products in their actuality, to the best of our ability through photographs. We encourage open and honest communication to ensure that your satisfaction has been met.