All items are currently being created and shipped out within 5-14 business days after payment and all personalization information has been received. All orders are shipped via USPS (first class or priority, depending) mail or UPS (ground). If you need an item by a certain date, please message us first to ensure we can meet your deadline. If an item is needed within 7 days, there may be additional rush charges associated with the item to ensure delivery by the deadline needed. Note that the 'estimated' ship date is included on your order verification, however, this date is not a guarantee but only an 'estimate'. Custom clothing may have to be ordered if we do not contain the color/size you are looking for. Once your item is shipped, we will update tracking information in the system & send you a verification email. USPS systems will update within 24 hours of receiving at the post office. Most of our items go to Jacksonville, FL first before being sent out over the country. Insurance is not included on standard orders unless we are notified before purchasing. Additional charges may apply.
**Please NOTE: for custom jewelry & t-shirts, your item will ship out within 1-2 weeks after payment has been received.
**NOTE: Incomplete submission of details will cause delays in completion of your order. PLEASE be sure to triple check the item description and make certain you are including all of the information being requested. We will reach out to you with any questions we may have. While we wait on your response, your item will not be produced, delaying shipping time. Please check your messages frequently to be certain we have not reached out to you. We are not responsible for missed deadlines due to lack of details/communication.
PayPal or Direct Checkout (debit/credit card) accepted via Etsy or visit our online store at www.EBGifts.com and pay with debit/credit card as well. Taxes will be charged to all Georgia customers. Orders with e-checks will not ship until payment of e-check has cleared and we've received notification. If payment does not clear within 2 weeks time, we will cancel the order and notify you.
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 2 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
No refunds or exchanges on personalized items, they are made specifically for you.
Cancellations or changes are available ONLY if production has not started on your item and it has been 3 hours or less since you made the purchase.
If the item is damaged or we have made an error upon it's arrival to you, please notify us within 2 days. We then ask that you send us a picture immediately and possibly have you send back the item as soon as possible. In the meantime, we will send you out the same or similar item.
Since our items are created just for you, refunding money is not an option.
We do not issue credits or refunds on shipping charges.
If you make a mistake, the item is yours to keep. Please be certain before you make your purchase and make sure your monograms are entered correctly. Always email us if you have any questions.
Please note that Embellish Boutique is not at fault for damaged or lost packages through the U.S. Postal System.
Our items at Embellish Boutique are created using a variety of methods including: sublimation process, heat pressing, embroidery, vinyl machinery, or laser engraving and wood cutting machinery.
For custom listings, please contact us for more information.
We are willing to sell most items at wholesale prices if interested in bulk ordering in blanks. All of our items are custom and hand created by us using a professional vinyl, embroidery, heat press, and wood cutting machinery. We use high quality, outdoor vinyl which is made to withstand rain, wind, sun, etc. We recommend hand washing all of our custom made items. Gently soap and water with light pressure is the best way to clean these items. They are not dishwasher safe. Treat your items as if they were hand painted.
All vinyl is removable, but not re-positional.
We work hard to create unique gifts just for you. Please be respectful to us and our hard-work and DO NOT ask where we purchase and get our supplies from or the types of machinery we use to produce said items. We've spent endless hours researching and providing you with the best materials on the market. It wouldn't be fair to us to give you all of this information!