Purchases ship USPS Priority mail or First Class in the United States. International orders ship First Class Mail International. Wholesale/Bulk Orders take longer to ship due to production of the items for you. Felted Soap and Wool Dryer Balls may take 2-3 weeks for production during busy times of the year. Custom Yarn orders take 2-4 weeks. Thank you.
Please submit your payment within two days of purchase. I prefer PayPal or Etsy Direct Checkout, but will accept a check or money order. If mailing a check, once the check clears your order will be shipped.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
If for any reason you are not happy with your purchase, I will accept returns within 7 days of purchase as long as the yarn has not been altered in anyway. (Altering includes placing into a ball or starting to knit or crochet with it). Felted Soap can be returned, as long as it's still in package and has not been used. Please send me a conversation and let me know what is going on. I am very willing to do anything I can to make you a happy customer!
FELTED SOAPS are now exclusively made with Yardley. This soap felts the best with the least soap lost during felting process, does not have an overpowering scent, and suds up the best out of all the other brands my customers have requested and used. If you would like another brand soap used please let me know and a separate custom listing will be set up for you.
Each yarn will come in a hand wrapped hank/skein. If you do not know how to put it into a ball, this could be difficult. I am more than willing to place it on my ball winder for you, just request it.
I try to capture the colors of my yarn to the best I can. Colors will always vary due to different computers and different settings. I always try to accurately describe the colors of the yarn in the description. If you have questions about the colors, please send me a conversation. If your order arrives and it is not what you expected, please send me a conversation here on Etsy so I can do everything to ensure you are a happy customer.
THANK YOU Thank you so much for taking the time to check out more about me! I am a chatty person and would love to talk to you about anything and everything. Just start up a conversation with me and you'll see.
I am just one yarnaholic enabling others on their crafting journey. Hope you have a wonderful day and happy crafting.