Upon receipt of a paid order, your item will be shipped US Postal Service and should reach you within 5 to 10 business days. If your item is a custom order, allow a few extra days for me to make your special piece. I pack every item carefully and securely, but once turned over to USPS, I am no longer hold responsibility for any loss, damage, or shipping time. Most jewelry pieces ship by First Class Mail.
My preferred method of payment is PayPal. You can use all major credit cards through PayPal. I also accept debit and credit cards through Etsy. I also accept Etsy gift certificates, which are accepted through Etsy checkout. (can't use these with PayPal payment, sorry).
I am happy to accept money orders and personal checks. There will be a 10 day waiting period for personal checks to post before I am able to ship items out. Payment is due within five days of purchase.
If you have any questions about checking out, feel free to convo me or visit this the Help Guide page: http://www.etsy.com/help_guide_checkout.php
Returns & exchanges
Your complete satisfaction is my goal! If you are not completely satisfied with any item, I will be happy to refund the full amount of your purchase, less the amount of your original shipping fee. Returns must be received by me no more than two weeks from my original ship date. Return shipping is not reimbursable.
The following conditions apply: 1) Returned item must arrive back in the same condition in which it originally shipped out, with item and packaging intact, unaltered and undamaged. 2) Returned item must arrive back within 14 days of the original ship date. 3) Pieces with custom lettering cannot be returned.
Although I use only the highest quality materials, my work may not stand up to every wearer's abuse! Never sleep with your jewelry on as it can become damaged. If any item you order from me should need repair due to an oversight in my workmanship, I'm happy to fix it free of charge. I will also reimburse up to $5 of your return shipping for the repair.