Shipping: I will ship using USPS Priority Mail, unless otherwise stated in the description. I am willing to ship via First Class, or other, if requested. I do have a packaging fee to partially defray my costs of boxes and packing material. The price of packaging and handling is included in the shipping costs. Please note that packaging and handling fees differ depending on the transaction.
Combined Shipping: I do offer combined shipping, just convo me! =)
International Customers: I can ship internationally upon request. For international orders, I will ship 100 tissue paper sheets per one package. For example, if you order 200 sheets, you will receive 2 packages, etc.
Sales Taxes: Packages shipped within Texas will need to pay sales taxes. As per Etsy's policies: "Tax rates are applied based on the buyer’s shipping address."
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Unclaimed/Returned Packages: If requested, I will provide a partial refund (minus shipping costs) for unclaimed packages that are returned to me. Furthermore, if a package is returned to me, I will contact you to discuss reshipping.
Custom Orders: Custom requests are always welcomed!
Wholesale: Many of my items can be purchased in any quantity. Please contact me for more details.
Tissue Paper: Any Quantity - Any Color - Mix and Match Optional - No Limits - No Minimums!
Handmade Items: Some of my items are handmade, slight imperfections are normal and should be expected since they are handmade and not mass produced. Please contact me if you have any questions.
Sold Items: If you see something in my Sold Items list that you like but don't see listed in my shop, contact me - I will make a special order just for you!
Coupon Codes: Coupon codes do not apply to handmade art dolls and exclude shipping. If you have any questions, please contact me.
Product Colors: I do my best to portray actual colors; however, colors viewed may vary slightly from actual colors due to variation in computer monitors.
Changes to Policies: Pixie's Passion reserves the right to update and/or chance store policies at any time and without notice.