Shipping Upgrade: We do offer shipping upgrades. Please contact us for a quote based on your needs.
Insurance: Our packages are not shipped with insurance, but it can be provided for an additional fee.
Please note that shipping upgrades do not bypass the processing time that is outlined above.
Tracking Information (domestic orders only): When your order ships you should receive an email that includes your USPS tracking number. Please note that the USPS DOES NOT always scan the package enroute. It is very common for it to get scanned when it leaves us and again when it gets delivered.
Address Changes / Wrong Address: If you accidentally entered the wrong address when filling out your transaction don’t worry, it happens. Please contact us ASAP to correct the address.
If we have already shipped your package unfortunately there is nothing we can do. If the package gets sent back to us you will need to pay shipping to the corrected address.
Other IMPORTANT Notes About Shipping: Once we drop your package off at the Post Office it's delivery speed is out of Hotfixqueen's control.
We're happy to help you locate your package/tracking information and assist you with the shipping process, but please keep in mind that USPS is a separate entity from Hotfixqueen.
Hotfixqueen is not responsible for any USPS lost packages. Please contact USPS if you fear your package has been become lost in the mail. We do offer insurance for your packages if you are worried about a non-delivery or loss.
International Shipping: We ask that international customers are patient when it comes to the arrival of their package. It can take up to a month to receive your package from Hotfixqueen if it's being shipped abroad.
We accept PayPal, Credit Card through Etsy or ALL Major Credit Cards and Debit Cards with Visa/MC logo through our secure merchant
We collect sales tax for all New York State sales
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We are happy to take refunds on unopened/resalable items if you are not 100% satisfied with your order.
Please understand that you may have to pay for the return shipping; If we made an error we will incur the return shipping costs.
Please contact us here on Etsy or at info [!at] hotfixqueen.com you you have any questions. We value customer service and want everyone to be happy with their transaction
We sell wholesale. Please message us for pricing or email me at info [!at] hotfixqueen.com
We make custom transfers. Just message us and we can discuss your ideas.