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The Sophie Collection.... These are soft marabou puffs with a felt backing for easy application. Puffs can be used for embellishing projects including headbands, hair clips, outfits... the possibilities are endless! Each puff measures approximately 3"-3.5".
Included in this listing...
white marabou puffs
Visit our shop for over 100 choices of shabby chiffon rose trim, rhinestone embellishments, headband elastic and more styles of puffs!
In order to provide the best customer service possible, we ask that you please read our policy page. Here you will find information on our processing time, rush orders, domestic/international shipping, package tracking, and exchanges/returns. Feel free to convo us with any other questions you may have! Thanks!
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Shipping & policies
WHEN YOUR ORDER SHIPS:
Orders are shipped within 1-2 business days of payment being received. If you need your order to shipped asap, please view our "RUSH ORDER" section below.
***Please allow additional processing time around the holidays and during big sales. Please view our shop message for up-to-date information on our current processing time.
PAYMENT WITH ECHECKS:
Payment received by echeck through paypal will be processed after payment has cleared which takes about 3-5 days to clear. Add an additional 1-2 days for order processing and then an additional 2-5 days for First Class shipping within the USA.
If you would like your order quicker, we offer upgraded USPS Priority Shipping (2-3 days). Priority shipping upgrade is available for purchase at check out.
Need Express 1-2 day shipping? This is USPS's "overnight" shipping method. Please contact us for a quote. Express shipping starts around $23.00 for domestic shipping.
WE NO LONGER CHARGE RUSH FEES! :)
***Need your order rushed? Send us a message and let us know you need it rushed. We'll let you know the soonest we can ship your order. Orders must purchased by 9:00am CST for it to ship the same day. And, you must have confirmation from us that we're able to accommodate your rush order the same day. Please note, Mondays are our busiest shipping day, so we cannot always accommodate rush orders on Mondays.
I NEED MY ORDER ASAP!:
We always ship your order ASAP even without rushing it. You can view our current turn around time in our shop message on our shop home page. Please do not leave a message in the "notes" section at check out about needing your order asap or by a certain date. We do not see these notes until your order is being processed 1-2 business days later and we will not be held responsible for an order getting shipped out later than you wanted or being received at a later date than you wanted to receive it by. Please contact us prior to purchasing if you have any questions or concerns about rush ordering. Thanks!
Insurance can be added to your order. Please, send us a message before placing your order so it can be added. We are not responsible for packages damaged by USPS, if insurance is not purchased.
INCORRECT SHIPPING ADDRESS:
Please make sure your Etsy shipping address is correct. If a package is returned because the wrong address was listed, you will be charged shipping to reship your package to the corrected address.
TRACKING YOUR PACKAGE:
Your tracking number was emailed to you after your package shipped. You can also locate your tracking number in "Your Account" under your "Purchases".
International packages now come with tracking numbers and can be tracked as well!
Domestic orders shipping through USPS First Class, normally take 2-5 days to reach their destination, but can take longer. Priority shipping normally takes 2-3 days, but can take longer.
***If your tracking # says your package was delivered, but you never received it, please contact USPS. If USPS admits to losing an item I will replace it for free, but once USPS confirms a delivery to your address via tracking details I am no longer responsible for that item.
EXPECTED DELIVERY DATE:
We will not be responsible for packages delivered after the USPS expected delivery date. These are estimates from the USPS website. They are not guarenteed. Once it's out of our hands, we have no control over what USPS does with your package. But, we'll help with missing/delayed packages the best we can.
First Class 2-5 days
Priority 2-3 days
Express 1-2 days
INTERNATIONAL CUSTOMERS, PLEASE READ BEFORE PURCHASING:
***PLEASE UNDERSTAND THAT BY PURCHASING FROM OUR SHOP, WE WILL NOT BE HELD RESPONSIBLE FOR LOST INTERNATIONAL PACKAGES.
All international orders are shipped First Class International (now comes with tracking to most countries) which normally takes 2-3 weeks to reach their destination, but can take up to 2 months. International orders upgraded to Priority normally takes 6-10 days, but can take longer. Packages shipped around holidays may take longer to get to their destination, so please be patient. WE ARE NOT RESPONSIBLE FOR LOST ORDERS.
Please send us a message if you would like your shipping upgraded to International Priority (6-10 business days, with no tracking) or International Express (3-5 business days with tracking).
***USPS International First Class shipping is significantly high right now, as to why our shipping costs are so expensive. This is the cheapest way to ship international packages. To try and help our International customers with these costs, we will now review the shipping in EVERY international purchase and we will refund any shipping overages paid. Please allow a few days after shipping to receive your refund, as we will process them all at one time.
***Buyer is responsible for paying the customs fees, duties, import taxes, and any related charges.
***It is the buyers responsibility of knowing your country's importing procedures and/or related charges. We have no way of knowing the procedures of every country in the world. If you have any questions about importing to your country, shoot us a message prior to purchasing and we'll help if we can. Also, google, is a great tool for answering any questions with your country's importing policies/procedures/fees.
We accept payment by credit card through Etsy and Paypal. You do not have to have a Paypal account to pay through Paypal.
Orders will process once payment has cleared. Please keep in mind that Paypal e-checks take several days to clear.
As long as your order has not been processed and shipping label has not been printed, I can cancel your order. Our processing time is super quick, so please, notify me asap if you need to cancel. Once orders have been filled and shipping label has been printed, we cannot cancel. If you need to return order, please view the return policies below.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
*We do our best to personally inspect all orders to ensure you will be receiving quality product. ALL orders are double checked for accuracy before shipping out and in some cases triple checked for accuracy. If we have made a mistake on your order, you MUST contact us within 3 days of receiving it and we will work with you to make it right.
*We do our best to cut out any defective flowers in our shabby rose trim, or add additional flowers to the end of yardage to replace defective ones. However, on the rare case that a defective flower gets by us, we will NOT replace it.
ELASTIC & TRIM COLORS......
*Please understand that colors of elastic can vary from dye lot to dye lot. Also, color shades of flower trim can vary from batch to batch. This is common across any product that is color dyed. If you would like to return or exchange any product because of color variations from batch to batch, please read our return/exchange guidelines below.
*As stated before, all product is personally inspected before shipping out. If you contact us claiming you have received damaged product, we will ask you to clarify and give details as to what's damaged about the product you received. We will also ask that you submit a photo showing the damage. *****For us to issue a refund or replacement, we MUST receive a photo of the damaged product.
IF RETURNING/EXCHANGING AN ITEM, PLEASE READ......
*Returns accepted conditionally. You must contact us within 3 days of receiving your order, if there is an issue. If a return is accepted, the item must be shipped back in UNUSED condition in the way they were received and post marked within 7 days of receipt. *****ALL trim, elastic, and lace is measured for accuracy when returned. If there is a shortage of trim, elastic, or lace in the return package, you will be refunded accordingly. ******Please note that shipping charges and rush fees are nonrefundable.
***Please, be respectful of the product!!! We take pride in shipping all items out in a careful manner with proper packaging. If returning an item, please be respectful of the product and ship it back in the same care that it was shipped to you. If we receive product back that is just thrown in an envelope, such as rhinestone/pearl buttons and/or appliqués, and they are delivered to us in poor condition because they were not packaged properly, you will not receive a refund or exchange.
If making an exchange, we will send you a PayPal invoice for shipping out the exchanged item(s) once the returned package is received.
*Please be kind when you message about issues. We are only human!
Items now have a drop down menu to choose the quantity you need, without having to go through a custom listing! If your selections don't show the quantity you desire, send us a convo and we'll adjust the listing for you!
If a custom listing is set up for you, listings must be purchased within 48 hours, or the listing will be deactivated. We do not hold inventory for customers past 48 hours.
SHABBY ROSE TRIM:
When purchasing a listing where "U pick" the colors, please leave your color selections in the "notes to seller" section at check out. If no colors are left in the "notes to seller" section at check out, we will make two attempts to contact you, once through Etsy convo and once through email. If there is still no response, we will put your order on hold until you eventually contact us about not receiving your order.
+++Please note that trim might come in 2 or more pieces when ordering yardage. If you want a 1 yard piece, please let me know.+++
Elastic is pre cut in 5 & 10 yard increments. If ordering more than 10 yards, you could receive multiples of pre cut elastic.
Tennessee residents will be charged a 9.25% state sales tax.
**Send us a copy of your Blanket Certificate of Resale and we'll refund the sales tax paid.