It is very important to me and to you as a customer to read all my shipping information. In my listings all important information has ***(stars)*** around it.
Please be sure to read the "Ready to Ship in X-X weeks* under the Shipping and Policies tab. Ready to Ship means when your item will be shipped out. Not when you will receive it. I am not responsible for the post office’s mailing times if there is a delay.
After ordering the "Ship By Date" can be found on the appropriate link on your receipt in your email.
My turn around time changes due to the amount of orders that I have at that specific time. I am always working to get orders out as fast as possible.
There are some items that I don’t keep in stock that have to be ordered before I can get to work.
I am able to do a limited amount of rush orders. Please message me beforehand so I can explain how a rush order works, from there I can set up a custom listing
Failure to read all shipping information and policies may end up in the customer having to pay for all materials, etsy fees, and paypal fees if you have to cancel your order. These fees will automatically be deducted if I have to make a refund.
When your item is mailed out you will receive a notification. I will also post a photo of your item on my facebook page which can be found here: www.facebook.com/CoverUnderTheMat I always appreciate customer photos posted on my facebook page and will send a coupon code for your next order!
If shipping internationally the buyer is responsible for any shipping, duties, customs and taxes levied by their individual countries. These fees will be sent in a customer order along with the etsy fee for the listing if it hasn't been spoken about beforehand through a convo.
I will ship my items in a large poly mailer envelope. I often use fun colors for my poly mailers so be sure to check your mailbox!
I accept paypal and credit cards. If you don’t have paypal you are able to check out with a credit card as a guest.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Additional return information
Items that are customized and personalized are not eligible to be returned or exchanged.
Returns will only be done in special circumstances. Buyer always pays for shipping.
Please read my Shipping Policy for more information.