This homemade wood cream is made from 100% natural beeswax and jojoba oil.Use it to naturally soften, protect, and add shine to your wooden puzzles and toys. It is completely non toxic. It is so safe and easy to use your children can help too. You just rub the cream onto the wood, wait at least an hour, and then wipe off any excess with a cloth like paper towel. If you have any cream left on your hands you can just rub it in like lotion. Apply the cream after you clean your wooden toys and at least every six months. The cream comes in a small 1 oz. airtight plastic container. There is enough cream for several applications on your puzzle or toy. Shelf life 1 year. I offer free shipping when purchased with another item.
All packages will be sent USPS Priority mail unless otherwise requested. It usually takes 2-3 days to ship except for the holidays when the shipping takes a little longer about 3-5 days. Insurance is included with the price of shipping Once puzzle has been shipped you will receive an email with the tracking number through my postal service Each item is handmade by me. Thus my turnaround time varies depending on how many orders i am currently working on. Please contact me to find out my current turnaround time and for which months i am taking orders for weddings.
All on-line transactions are handled securely through PayPal or etsy's Direct Checkout Payment must be paid in full before any work is started. Buyer is responsible for all shipping costs instead of charging a rush fee for unity puzzles if your wedding is less than three months away i require you to purchase express shipping should i finish early i will always give you the opportunity to downgrade your shipping to priority.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 7 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
I do not give refunds on unity puzzles or any custom designed items as I cannot resell the item since it was personally made for you. If your item was damaged when you received it, please contact me within 24 hours after receiving the package please send photographs of the damage and save all packaging material as i need it for insurance purposes.when you call i will give you instructions of how to return the damaged item and what other steps you will need to take.
I do accept cancellations up until the actual making of the puzzle once the puzzle has been made i will not accept a return or cancellation
Items determined to be defective the final determination of what is actually defective is up to the discretion of the seller These items are 100% handmade items and not expected to be 100 % perfect.
under no circumstance will a unity puzzle be refunded once it has been used in a wedding
When returning a damaged item, I ask that you contact me here with a convo. That way we can work out whether you would like the puzzle to be replaced or to receive a refund. When shipping it is a good idea to pack the item securely using the same original packing material, insure the package as I will not refund your money if damaged or lost on return transit. Ship it back to The Puzzled One 21606 Devonshire st # 4615 Chatsworth CA 91313
FEEDBACK I do my best to ensure you get the best quality product I can make. But If for some reason you are not satisfied with your order please contact me right a way. and I will do what I can within reason and following my policies to make it right! Thank you!
CUSTOM REQUESTS If there is something you collect and haven't seen here in my shop, if you have an idea for a custom made puzzle or even if you have no idea what you want and you would like me to come up with a design, please ask because I am sure together we can make a fantastic puzzle created just for you!
How can I customize this puzzle?
This unity puzzle is custom designed just for you. It tells the story of your family and your love story. You can choose the shape, the colors, the font, the theme and any details that tells your story can be incorporated into the puzzle. I have several basic designs that can be adapted to your needs or we can create one together that is totally unique for you.
Here are a few ways you can tell your story and make your puzzle personal:
Leave the pieces blank and let everyone sign their own piece. One sharpie marker will be included with your puzzle if you choose this option.
Add a quote or saying, bible verse to the rim of the puzzle or a last name or both
Add extra pieces that are reversible should you have another child you can turn the piece over and add their name On the front of the piece you can add anything you like from a flourish to words to pictures that tell your story
Add a quote, saying, bible verse or family photo to the inside of the tray like a surprise hiding underneath the pieces
Add a special center piece that the two of you will place together after you have placed your pieces. the piece can be anything you like
Add a picture to the center of the puzzle or to cover the entire puzzle
Create a theme for the puzzle that tells your story I had one customer that met at a pumpkin patch festival so their puzzle was a pumpkin as the couple's pieces and the leaves were the children's pieces
These are just a few ideas this can be anything you want it to be it can be very simple or complex as you want it to be.
Can we get both the picture hanger and the stands?
Yes! There is an additional cost but you can choose this option from the drop down labeled “Display Type”
Is this possible and can I see a proof before I order it?
Yes! To begin the process, you will tell me the basics of what you would like included into the puzzle design and I will draw up a sketch as the starting point for the design. Then we will go back and forth making changes until we get the design just right. Once the final sketch has been approved I will ask you to double check all spelling and the date and then I will add it to my calendar of puzzles ready to make.
What is the next step I need to do to order this?
When you are ready to order you can use any of my unity puzzle listings to order with Each listing is actually for a custom designed puzzle so which ever listing you choose to order with you will still get the puzzle we designed together. Please Note: If you are ordering within three months time of your wedding you will need to order express shipping This is instead of a Rush Fee and gives me the time needed to finish your puzzle and guarantees that it will ship in time for your wedding.
I would like to discuss what design I would like. Where do I add that information or how do we go about discussing the details?
There are several ways we can handle the details. If you have already placed your order I will send you an informational letter describing the process and more info about the puzzles in a convo on etsy. Then we will continue discussions through that thread.
Can this be made except with 3 pieces around the center names instead of 4?
Yes, this puzzle is custom designed just for you there can be as many pieces as you need to create the puzzle that you are wanting you can choose from my many designs and I will adapt them to your needs or you can pick and choose elements from several designs or we can create something entirely new.
We plan on having more children in the future is there a way we can include them?
YES! We can create extra pieces that can be left blank or have something on them ie a scroll mark or text then once you have your child and you would like me to add the name that is no problem, just contact me and I will send you my mailing address you can send the piece with the bottom side labled with a sticker or post it. and include in your package a prepaid return address label so i can easily return your puzzle piece when i'm finished . once i receive the puzzle piece i will sand down the top re-stain if necessary and add the name in the correct font, type of ink and size. and then I will mail the piece back to you once I added the name.
If I order now, when will I receive it?
This really depends on my schedule and when you will be needing it by. Throughout the year I can be working on up to eighty to over 100 puzzles at various stages at one time. Plus, a large amount of those orders are last minute orders. Since I began making these puzzles two and a half years ago they have really become very popular. I never expected this type of response and I am in desperate need of help in order to continue. So while it is just me doing everything from business matters to bookkeeping to designing and creating I ask for your patience and understanding throughout the process. In order for everyone to get their puzzle finished on time I must prioritize by wedding date. as well as in the order you are moved to each stage of the process which ever comes first. THE PROCESS
Stage one Sketches
Currently I am working on over forty to sixty sketches so depending on your wedding date it may be a bit before I get to your sketch. this can take anywhere from several days to several weeks depending on your wedding date and how many people where ahead of you when you went on the list whichever comes first. Once i complete a first draft you move to the second stage. Stage two Pending/editing
In stage two I work on everyone's sketches at once making changes here and there until we get it just perfect then you move to the longest stage, stage three Stage Three The Ready To Make List This is where you wait until I can make your actual puzzle. This can take anywhere from a couple of weeks to a couple of months. Again I schedule the making of the puzzles in batches of 12-20 puzzles in order of wedding date. currently I've fallen way behind due to numerous times that my saw has broken down and one huge computer crash so currently i am making your puzzle the week before your wedding or sooner if I at all possibly can. which is why its so important that you order express shipping I have decided that instead of a RUSH FEE I ask that anyone who orders within three months of their wedding date order EXPRESS SHIPPING when ordering this will allow me the time i need to complete your puzzle in time and get it shipped to you GUARANTEED one to two day shipping so it will arrive just in time for your wedding. I'm hoping to eventually dig out of this and get back to being a month ahead but at the current time this is what is necessary. Sometimes if there is a long time until your wedding your puzzle may be pushed back a few times due to last minute orders but don’t worry I will get your puzzle finished as soon as I possibly can and in time before your wedding.
Can we WRITE our own names ON the puzzle?
Most definitely! In fact, some people actually add the names to the puzzle as part of the ceremony How can I contact you? Just click the ASK A QUESTION button on the middle right hand side of any listing right under my shop name. it will create a convo were we can communicate back and forth i can send sketches and pics and you can send examples and pics if you like as well.