Currently, your order will ship in 1 business day, Monday through Friday. For USA orders I use either First Class Mail or Priority Mail and transit time usually takes 2-3 days. So once you place your order, you should receive your items within about 5 business days. However, during the Holidays, US Postal Service transit time can take longer.
Customers outside the United States are responsible for all import taxes, customs fees, or any other fee associated with shipping to their respective countries. Customs policies vary from country to country, and we cannot predict what they may be. Please contact your local customs office for the information you need.
Returns & exchanges
We are very proud of our heating pads and believe that they are the best heating pads available on the market. If you do not agree, or are in any way unhappy with your Hemp Heating Pad we will refund the full purchase price of any UNUSED heating pads, not including shipping fees. You must contact us within three business days upon receiving your order and we will send you return postage instructions. Once you have the instructions you have another 3 business days to return the items.
Our Heat pads are double and triple stitched for long term durability. If at any time one of the seams in one of our heat pads comes apart I want to know about it! I will either fix it or replace it. Simply contact me and I will make it right with you.
To WARM our HEATING PADs you will need a microwave with a turntable that is at least 10 inches wide. Roll or fold your Hemp Heat Pad and place in microwave, being sure it can rotate freely. How long it takes to heat your pad varies according to
what kind of filler you use how full you fill it how warm you want it the wattage of your microwave oven
So it is important that you experiment to find out how long to heat your heat pad in your microwave. Microwave for 30 seconds and check to see how warm it is. If it needs to be warmer, keep microwaving for 30 seconds at a time until you reach the desired temperature. Care needs to be taken that you do not over heat your Hemp heating pad. Anything that is microwaved for to long can burn and our heat pads are no exception. Please see out return policy above,
DO I HAVE TO USE A MICROWAVE? No, an oven works just fine. Heat oven to 300 degrees and then turn it OFF. Place heat pad in a baking pan or cookie sheet and spread it out flat. Place in oven for about 30 minutes. You can experiment a little with the time to get it just right, but be sure to always have the OVEN OFF before you put the heat pad in.
FOR A COLD PACK simply place your Hemp Heat Pad in a plastic bag and store in freezer, ready to use whenever you need it.
WASHING our heating pads is easy. Open the hook and loop seal and pour out all of the filler. It helps to take it outside to shake out that last little bit. Then close the seal and machine wash in warm or hot water and machine dry on warm or hot. Hemp becomes softer with age and repeated washing until it takes on an almost suede like feel with a bounce to the fibers. You may wish to speed up this process by washing and drying it multiple times. There is a significant difference in the texture after about 8-12 cycles in the washer AND dryer.