**We ship USPS first class or priority. If you would like a different shipping carrier or if you would like to upgrade shipping, please contact us. All U.S. orders are shipped with tracking. International orders are shipped first class or priority mail USPS, unless another method is requested.
**Shipping arrival times: Domestic-First class (1-5 business days), Priority (1-3 business days. International- First class (2 weeks to 30 business days), Priority (6-10 business days)
**Delayed or Lost packages: A delayed package will be investigated before being refunded. Occasionally the postal service may not scan the package correctly or it may be delayed due to weather or issues with the address. We will investigate the delay and will give you all information regarding the issue.
Payment is expected within 7 days of your purchase, including echecks through paypal. We accept paypal and credit cards only. Orders within the state of Texas are subject to an 8.25% sales tax charge. International duties, customs, etc., are not included in the price of the item, and are the responsibility of the buyer upon receipt.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
**All returns must be approved before being sent back. We reserve the right to refuse any return that has not been approved or that has been sent back past the return date of 14 business days.
All returns must be sent back within 14 business days of receipt. The return must be approved before being sent back. Once approved, the items must be packaged securely and shipped with tracking to ensure it arrives. If tracking is not used, we are not responsible for items that are lost in the mail.
**Custom orders that are made specifically for you or your company may not be returned. Any labor charges/molding fees associated with assemblage/production of any order will not reimbursed.
**Special orders (items ordered just for you/items that we do not normally carry) may or may not be returned, depending on the item. If any item is special ordered for you, we may not continue to carry it after the order, which is why we may not allow a return on that item. Special orders that are allowed to be returned will be charged a 30% restocking fee upon return. Please inquire about this prior to purchase if you have any questions.
**All other returns will be charged a 20% restocking fee, which will be taken out of the original total upon reimbursement. Original and return shipping costs are the responsibility of the buyer and are not reimbursed.
If you would like a custom order or a bulk wholesale order, please message us. We will be happy to put something together for you. Depending on the items, shipping time may be greater for bulk orders.