We ship by Registered Post or FedEx. Registered Post: a tracking number is provided and a signature required. Typical arrival times (barring any customs delays): U.S. & Canada - 10-14 days Europe - 7-10 days Asia / Australia - 5-7 days
FedEx: 3 business days (U.S. & Canada)! 4-5 business days (all other countries)!
PayPal & Direct Checkout. All major credit cards.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
We want you to jump with joy when you receive our packages and your complete satisfaction is very important to us!
We offer full return / refund on all items EXCEPT diamonds. NO RETURNS OR REFUNDS ON DIAMOND PURCHASES OF ANY KIND.
• We do not accept returns on custom orders. We usually ask for a deposit for custom orders, this deposit is non-refundable * We do not accept returns on layaway items made with multiple payments * We do not accept returns on sale or discounted items
** Beads - we ask that you return these strung (not loose) when possible.
Please ship the return items in their original condition and packaging.
• Customer is responsible for return shipping fees. • If you received FREE SHIPPING of any kind (FedEx or registered post), and if you are receiving a refund, the refund will be made minus the amount paid for shipping the item(s) to you.