Within the UK, all parcels are sent out by First Class post. Parcels for Europe and elsewhere will be sent out by Airmail post. I do obtain 'proof of posting' for all parcels however I would recommend postal insurance for larger value orders - please contact me for further details.
The post may take longer than usual at certain times of the year. All items will be well packaged to prevent any damage in the postal system - however, please let me know if there are any problems.
Buyers outwith the UK are responsible for any import duties, taxes, charges etc. which may be levied by their own country.
Please check that your address details are correct when placing an order with me. Your parcel will be sent to the address appearing on the invoice (address registered with Etsy) unless I am otherwise informed. I am unable to redirect mail after it has been dispatched.
I accept payment by Paypal and Direct Check Out using credit and debit cards.
Returns & exchanges
Please contact me if you are unhappy with any item and I will try to resolve any problems. A refund of the cost of the item can be arranged on prompt return of the purchase undamaged and in a saleable condition. Any returns must be made within 14 days of receipt of the item with the buyer being responsible for the return postage.
In line with the EU distance selling regulations, the buyer has the right to return items within 14 days of receipt without supplying any reason. Return postage is the buyer's responsibility.
Please note that custom orders including lace bobbins with inscriptions for special occasions etc are non-returnable unless the item is faulty.
Please note: I do not recommend the use of bobbins winders as they may damage the art work on the lace bobbins.