Orders will be shipped within timeframe stated in listing; custom orders allow 2-3 weeks. You will be notified by e-mail when your order is shipped (if e-mail address has been provided). Orders will be shipped either UPS or USPS. The rates are based on weight and zip code. Occasionally when ordering larger items, shipping may be more than what is calculated during checkout due to an oversized box. If this is the case you will be notified of the extra charge and will have the option to go ahead with your order or you may cancel at this time. Please email me for rates outside of the US. Thank you.
Custom orders are non-refundable and require a 50% non-refundable deposit. If an item you have ordered is out of stock or on backorder, you will be notified within 24hrs.
Unpaid special listings will be cancelled after one week and items will be returned to inventory unless prior arrangements are made.
Returns & exchanges
Requests for refunds must be made within 10 days of item's receipt (as indicated by delivery confirmation). Please call asap to receive authorization from us to return merchandise for any reason. Returns cannot be accepted without prior authorization. Shipping charges are not refundable. Custom orders are not refundable. Return shipments must be made within 7 business days of authorization. Thank you!