This heat pack will provide 72 hours of heat during shipping. I will activate it just before shipping. All items are shipped Priority USPS and will arrive within 2-3 days after your order is shipped.
This is a good idea to add to your order if your plants will be traveling to colder parts of the country where temps may drop below 36F while shipping.
The heat packs are only available as an add on item to ship with a purchase of plants.
This does add weight to your order so I must charge a little bit to your order, thanks for understanding.
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Shipping & policies
Orders will ship out within 7-10 days after order is placed and payment has been received. Please allow at least 2 weeks for larger custom orders.
I ship plants once a week, every Monday, unless it is a holiday in which case we will ship on Tuesday. They will be shipped via USPS Priority mail. They will arrive to you in 2-3 business days. A complete care instruction sheet will be attached to your shipping notification.
I only ship to the United States and Hawaii. Sorry!
Please unwrap and remove your plants from your box right away. They don't like being in the dark box. I want you and your plants to be happy!
Etsy and Paypal addresses much match. Seller is NOT responsible if the package is sent to the wrong address
I currently only accept Paypal, Credit Cards, Etsy direct checkout and Etsy gift cards. Custom orders require a $45 deposit to reserve your succulents for a later ship date. You cannot cancel an order once it has been received.
Cal residents must pay 8.0% sales tax at check out.
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
If for any reason you are unhappy with your order once you have received it please convo me within 24 hours to discuss the issue.
I have no control over your shipment once it has left my hands and I cannot be held responsible for lost, damaged in transit plants.
Succulent plants are living things and I have no control of how they are cared for once they are in your hands. Make sure you read the care instructions. After 24 hours of receiving them, there are no refunds. Shipping costs are not refundable.
All plants are carefully chosen and are of the highest quality. If you are dissatisfied in any way with your plants, please contact me within 24 hours of delivery. All plants are carefully wrapped and packaged prior to shipping to make sure they arrive in great shape. We have no control over your shipment once it has been shipped and are not responsible for lost or damaged items. When shipped in pots soil can get loose from the pot. Brush off the plant or gently blow to remove the loose soil from the plant and replace the soil around the plant roots
If package is shipped to a cold climate or where the temperature can get below 32 degress and you do not order a heat pack we are not responsible for damaged or frozen plants.
All packages are insured to $50.00. If you receive a damaged order, please contact USPS to file a claim.
Ultimately, we want you to be happy with your purchase so, please contact us before you leave feedback and give us the opportunity to make it right.
I love custom orders, convo me and I can create a custom listing for your if you are planning a wedding, shower, or for any special occasion.
All computer monitors vary in color, therefore the plant you receive will not be the exact color as the photo.
The plant you purchase will not be the same one in the photo unless you have convo me and I have confirmed this. Your plant will be as close as possible to the picture. Also seasonally colors vary.