We do not accept returns due to color variation in monitors, cell phone, or video screens. Due to most of our items being hand painted, dyed, or natural colors, we do our best to describe color, sizing and items as true and with as much description as possible. Please ask questions prior to purchase to make sure you are pleased with your item. Any returns accepted will be a case by case basis in our discretion. Buyer must ship item back in clean and original condition. Buyer will receive refund after item is returned minus original shipping via original payment method.
Many of our items are hand painted and special dye lots. All are individually created so there are no two alike. Even if there are multiples of a hand painted yarn skein, they will work together but still be individual and slightly different in each color vat and dye lot. We do not do custom dye lots for rovings, tops, yarns or wearable art and finished pieces. These pieces are already finished in a custom color, or left in their natural state.
Most of the hand dyed and hand painted items have been washed by hand in the dye and set process. Occasionally a piece will still have a bit of dye in it that might bleed. We recommend that items are hand washed in COLD water with LIKE colors to ensure color staying where it is supposed to. Do not wash wool fibers or items made from wool fibers in hot water with soap and agitation or the item will FELT. Dry flat or line dry where appropriate, Do not dry in an electric dryer or item will FELT.