All Canadian orders will be shipped via Canada post If package is less than 2cm, will send via lettermail without tracking, Over 3cm, will send via Canada post parcel rate All USA orders will be shipped via USPS
We accept paypal only!
Returns & exchanges
Returns are happily accepted! Sometimes things just don't fit the way you like, so we have made returns easy! * All items must be returned in their original condition with tags attached( if applicable). * Upon receipt of the merchandise we will issue you a refund in the mount of the purchase minus shipping, * Shipping/handling fees are always the customers responsibility unless we have made a mistake with our transaction. * We want you to be completely pleased with your purchase. If you are unhappy with your purchase for any reason, please contact us! We are here to work with you and make you happy! * We have 2 shipping locations. All USA orders will be shipped via USPS and all international and Canadian orders will be shipped from Canada. If for any reason you are not happy wit the product, pls return to our Canadian address. Buyers are responsible to pay own shipping .
Hi thank you for shopping at Cindy's Bead Supplies! We will send orders to the address listed on Etsy account by default, unless other address preferred and requested by you in advance. Once you receive the package, pls check with your packing slip and quality. If there's any missing item or damaged product, pls contact us so we could solve the problem for you! Pls read our announcement page for any sales event or shop new update!