Items that are ready to ship will ship within 3 days after I have been notified by Paypal that your payment has been received. For bespoke and made to order items please see individual notes on that item as they will need time to be made and packed. I am happy to answer any queries on shipping times for individual items.
Please note that delays can be caused by adverse weather, extra customs security checks and busy holiday periods, industrial action... please do bear these in mind before reporting an item as lost. For items posted to the US & Canada, Royal Mail will not even consider a parcel as missing until 25 'Working' days have elapsed since original shipping date so until this period has passed I cannot consider issuing any refunds. However, feel free to let me know if you have any concerns.
If you require recorded delivery please let me know and I will let you know how much extra you will need to pay.
I accept Paypal on all transactions. I will accept a personal cheque if drawn on a UK bank.
Returns & exchanges
Your custom is valuable to me! We fully comply with the Distance Selling Regulations, which give consumers buying by mail-order the right to examine items at home as they would in a shop. So, if you're not happy with anything you've bought, simply let us know in writing within 7 working days and, after having received a returns number, send the item back to us. (This doesn't apply to bespoke or made-to-order items ). We'll give you a complete refund including any standard cost of delivering the items to you. It is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via a signed-for service. Please note however that this is a natural product and slight variations in size, shape and colour will occur. If in doubt, please message me, I can always email a photo.
I am happy to make up special consignments, corporate gifts etc. click on the "request a custom item", fill in what you are looking for and we can see if we can work something out. Please note that because I make it from scratch from raw materials my soap takes 1 -5 weeks to cure, depending on the type and size of individual bars, before I can send it out so this would need to be factored in to any timescale.