CUSTOMS INFORMATION I am based in the United Kingdom and therefore international customers (customers from outside the EU) are responsible for all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs.
N.B. Frames are not included in any purchases.
UK ORDERS Your order will be sent by First Class post if you have a UK address. If you would like to upgrade to a tracked and insured service please contact me for shipping prices.
INTERNATIONAL ORDERS Your order will be sent by standard Airmail service. If you would like to upgrade to a tracked and insured service please contact me for shipping prices.
GIFTS If your order is a gift and you'd like it to be delivered by a certain date to an alternative address please contact me to arrange. I will also enclose a note from you and gift wrap the item if you wish.
PACKAGING Your prints will come flat packed in sturdy packaging using re-cycled materials whenever possible. Wrapping paper orders are posted in tubes.
DELIVERY TIMES I aim to post orders within 3 days of receipt of payment. If you require your items urgently please let me know when you place your order and i will do my best to assist you. I will email you to confirm dispatch of your order. Delivery times vary from country to country.
I except Paypal and will ship work only after full payment has been received and cleared. If you would like to discuss another payment method or need your order urgently, please email me to discuss.
You do not need a PayPal account to pay via PayPal - you can also use a credit card. More details here: http://www.etsy.com/help/article/361 If you are new to Etsy, or would like more detailed payment information please see here: http://www.etsy.com/help/article/339
N.B. international buyers are responsible for all fees and tariffs associated with Customs.
Returns & exchanges
Please contact me within 48 hours of receipt if your purchase is damaged during transit. If you return the item within 10 days I will give you refund on the cost of your order minus the postage. I value the satisfaction of my customers so please get in touch immediately if you are not happy with your prints. Bear in mind that strength of colour varies depending on the monitor that you use.
If you are interested in making a large order or wholesale purchase please email me for prices and delivery options.
I'm happy for my work to be blogged but please post a link to my etsy shop or website. Remember the copyright laws please.