All orders are made-to-order so a processing time is required. Unless otherwise stated, I try to make sure all regular orders are shipped out within 7-10 business days of purchase and receipt of payment. (often sooner but this does allow for realistic timelines) Specialty, custom or bulk orders will require additional time for creation. Orders such as these typically take 10-14 business days to create, depending on the demands at the time of ordering.
Rush orders may require a 10% of order fee depending on increased demands. Please inquire for current timelines.
Please account for creation and shipping time when ordering your items. (the average shipping times are 6-12 business days) Please consult for further information.
The holiday rush may increase creation/shipping time depending on the size of the order and volume of orders at the particular time of ordering. Please inquire if you have any concerns.
International orders do not come with tracking unless the parcel is shipped express or registered. Both of these options have premium additional costs. Please inquire.
Larger bulk items such as wedding invitations require 4-6 weeks to create. (depending on the demands at the time of ordering and size of order) Please inquire regarding your timelines. Timelines could increase at peak periods.
Shipping costs include the price of the mailer as well. Items will be packaged in the safest ways possible in order to reach you damage-free. If you would like your item insured or to arrive sooner at your expense, please contact me. The postal service can add delays to a shipped order (especially during peak holiday seasons) so please order your item in a timely fashion to avoid disappointment.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
I accept PayPal, VISA, Mastercard and Etsy gift certificates.
Returns & exchanges
I hope you will be extremely satisfied with your purchase!
NON-CUSTOMIZED ITEMS If you need to make a return, a full refund will be provided (minus shipping charges) if the item(s) are returned in their original condition within 10 days of purchase. If a product is damaged, I will issue a refund or send out new merchandise upon receipt of the returned materials within 10 days of purchase. If you are dissatisfied or have any comment you would like to make about my products (i.e. suggestions, additional products you would like to see) please feel free to contact me.
ONCE PROOFS HAVE BEEN SENT For wedding invitations and other customized stationery, there is a cancellation charge of 25% of your total order or $150, whichever is greater, if you decide to cancel your order after proofs have been sent to you.
ONCE PROOFS HAVE BEEN APPROVED Once you have approved your proofs and the printing process has begun, your order cannot be cancelled. Please see our return and cancellation policy for more information.
OTHER CUSTOMIZED STATIONERY We are unable to offer a refund on items that are personalized/customized.
Due to the nature of handmade papercrafts, each item will be slightly different (but unique and special in their own way) Vintage techniques, stamping and die cuts are all done by hand to give it that special, unique quality.
All cards will have my stamp on the back: "handmade by anista designs and my shop url address.
Invitation proof approvals: 3 revisions are included with the price of invitations. Additional revisions are subject to design charges.
Custom orders/invitations: We will not print/go into production until firm approval has been received. It is the client's responsibility to send over text, free from spelling errors - orders will not be edited - please be diligent and proof your text prior to sending it for customized design.
You are encouraged to leave positive feedback - warm fuzzies are always welcome!
If you are not satisfied, please send me a conversation message or email prior to writing feedback. We want to ensure each customer is completely satisfied and want to resolve any issue prior to the feedback stage.
If you would like additional items or want to make adjustments in any way to the existing posting, please send me a conversation message and we can work out a custom order that will be perfect for you. Thanks so much for stopping by! I hope we can create something you will absolutely love!