Last updated on Mar 2, 2017
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Selling to Europe? Make sure to let buyers know when they can expect to receive their order.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
I accept the following
Contact me within:
days of delivery
Ship items back within:
days of delivery
The number of days a buyer has to ship an item back must be greater than the number of days a buyer has to contact you
Request a cancellation:
Don't accept returns or exchanges?
Buyers can still file a case with Etsy Support to seek a return or exchange in some situations. Learn more about cases
Shipping to Europe?
EU law allows EU residents to return an item by contacting the seller within 14 days. We recommend accepting returns. Learn more
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Last updated on Mar 28, 2018
Frequently asked questions
All products save to use it with microwave, fridge
Average item review
Arrived quickly, gorgeous coffee mug I use everyday. Would be 5 stars but the top was slightly uneven.
Mar 21, 2018 by Jasper
I love this! SO cute and made very well- high quality! Artist very professional with keeping me up to date with the process.
Mar 16, 2018 by Lauren Rollins
Nikita is Avery kind and talented seller. I asked for a personalised order and it was amazing!!!
Feb 2, 2018 by Ida strizzi
Envoi rapide et soigné. La tasse est vraiment belle. La matière est parfaitement travaillée, unique et cossue. C'était un cadeau et la personne qui l'a reçue en est vraiment ravie.
Jan 12, 2018 by firenzedolce72
Super Tasse 😌, Dankeschön!
Jan 2, 2018 by Lena Vögele
Nov 28, 2017 by Kate Hancox
Awesome design. Thanks a lot for everything.
Sep 26, 2017 by Can ERSOY
Awesome! Love it. Shipping was fast. Thank you.
Aug 2, 2017 by Toni Dembowski
this is so cute, thank you!
Jul 9, 2017 by Roxanne
Love it! Super super cute!!!
Jun 2, 2017 by Arlettina