Marriage of Art and Manufacturing
That pretty much explains our personal and business life. The themes of art, creativity and manufacturing have been common threads throughout our lives. Both coming from clever and creative entrepreneurial families, it's been a goal of ours to start a business of our own. After thirty-five years of marriage we have finally found that thing we can both be excited about.
In our shop we'll be offering custom-designed gifts, lovingly created on our laser engraver. Each item is hand finished, polished, sanded, glued or assembled with the utmost care.
Besides paper-pushing and check-writing, Denise is in charge of the creative side. She's responsible for designing new products and making sure they 'look good.'
Tony's the man when it comes to precision. With a manufacturing background, he's most comfortable with a CAD program and verniers. (Denise is happy to 'eyeball' something.) Besides creating lovely gifts, we also laser-engrave parts and components for the manufacturing industry. You can see more of this work at our website www.dimensionaldesignworks.com.
Thanks for stopping by!
Owner, Mechanical Engineer
Tony, mechanical by nature and all around handyman, also enjoys all things computer. When not working, you can usually find him behind the wheel of his Amphicar (an amphibious vehicle) or watching SciFi.
Owner, Creative Director
A children's book illustrator by trade, Denise works in 3-D cut paper, also called paper sculpture. See more of her work at her website www.sculptedpaper.com. She has started using the laser to help cut some of her more intricate work.
Returns & exchanges
- Custom or personalized orders
- Items on sale
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently asked questions
How do I order a personalized item?
Enter the information for personalization in the NOTES TO SELLER box at checkout. You also can include any special instructions there. Font changes are possible. Changes in the actual art may require extra fees depending on the work required.
We send digital proofs to give you an approximate idea of what your customized item will look like. It is usually the actual computer text or graphic that we will use, sometimes superimposed over a photo or graphic of your item. You will receive a .PDF proof within 2 days through ETSY conversations to approve the design. Please respond promptly. Ordering a custom item requires your participation. Your delay in responding may hold up other orders as well since we tend to run orders in batches.
I've been waiting for my proof but it hasn't shown up!
We only create proofs for purchased items. If you have not purchased the item, please do so first. Be assured that we don't produce anything until you are happy with the proof.
If you've purchased the item but still haven't received a proof, check ETSY conversations and you may find it waiting for you. We communicate through Etsy Conversations so make sure you are signed up to receive notification of any messages sent you (go to Account Settings/Emails or go to Settings/Notifications in the iOS app). In the case of a customer being non-responsive after 5 days, we will go ahead and create your item according to the proof we sent.
Can I see the proof before I order?
No, sorry. There are not enough hours in my day to make proofs for people that intend to buy. Most people want reassurance but sadly, many take my designs to a cheaper shop.
I prefer to allocate my time to paying customers; they deserve that. If you like my design aesthetic, then trust that you and I will come up with something great together. If we don't get it right the first time, then we will on the second, third or fourth try. I do not proceed until you are happy with the design (unless you don't respond at all).
What if I want changes on the proof?
Not a problem. Just ask. We have thousands of font choices. Look around our entire shop for other ideas. If we did not capture your initial idea, please let us know what specifically didn't work for you, and how you would like it changed. Sometimes when ordering it's helpful if you let us know what kind of 'vibe' you're looking for - playful, romantic, country, quirky, rustic, etc.
Unfortunately, once you have approved the proof, it is too late for any changes. Your job is headed to the laser and will become permanent.
I misspelled a name on my personalized order. What do I do?
This is why we send a proof. Please double and triple check all names and dates for spelling errors. If this does happen, don't fret. Contact us and we will be happy to give you a code to reorder the item at a discounted price.
Notes on Color
Colors may be different on the final product than they appear on your computer screen. Every effort has been made to accurately portray colors on our part. Unfortunately, we will not be able to replace or exchange an item if the color is not "exactly" as you thought it would be. Please let me know before you order if you need something to match exactly.
Notes on Materials
Because wood is a natural product, there may occasionally be minor knots or what some would consider flaws. We tend to think of them as interesting features that add a uniqueness to your item. We do our best to avoid unsightly markings but cannot always avoid the minor ones.
Granite, marble and stone materials are natural products and will exhibit typical veining, specks and pock marks. Most are appropriate for outdoor use but care should be taken with thin tiles as they may crack when heavy weight is placed on them. Although many of these items are okay left outside in the winter, we recommend taking them in.
Notes on Packaging
We reuse shipping materials whenever possible. Please forgive us if your box has a bit of writing on it or wrinkled bubble wrap. We're just doing our part to save the planet.
How do I order a gift? Can you mail it to the recipient?
Leave the date you need the gift by in the notes to seller. You can mark an order as a gift during the check out process, and a gift receipt and message of your choice will be sent.
Change the ship to address during the ordering process to the recipient rather than messaging me separately. That is the only way to ensure it will arrive where you intend it to. We ONLY ship to the address on the order. If you made a mistake on the address, request a refund and reorder using the correct address (according to Etsy's recommendations.)