Returns & exchanges
Frequently asked questions
Items are digital product thus no shipping will be done
Download links will be available via Etsy.
For any problem getting your files, do contact us and we'll be happy to resend you
Refunds and Exchange
Due to the nature of the product no refunds will be offered.
Files can't be opened
Please ensure that files are extracted to be used.
You will need an extraction program to unzip or open your files.
There are many different programs available, we recommend WinZip (for PC users) or StuffIt Expander (for Mac users). If you are on a iphone or ipad you will need a free third party app to open .zip documents such as Winzip or izip