Around the web
Hi, I'm Toni. Everything in my shop is designed,made, posted etc by me. I've always been crafty and studied art and textiles at school and college. I love planning, decorating my planner and use my items in my own planner. I hope you like my designs!
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Frequently asked questions
When will I receive my order?
Standard shipping times are listed on each listing. Please be aware that postal delays are out of our control.
All measurements are approximated.
My order is taking longer than expected to arrive or I believe my order is lost in the post?
Please be aware that we are unable to claim an item as lost for 25 working days after the expected due date, (world wide) and 10 working days after the expected due date (uk) 20 working days after the expected delivery date for the EU, as our postal service does not deam a parcel as lost until these timescales have passed. If you have not received your items by these times please contact us. We are unable to refund or replace items before these timescales have passed. We do obtain proof of postage of every order. We will send you a lost order claim form to complete to arrange a replacement order. We use the details from this form to raise a case with Royal.
The colours of my item are different to what I expected?
Please note colour hues can very depending on your monitor. If you have any questions regarding the colours of an item before purchase feel free to contact us.
Please note that they buyer is liable for any customs charges. These will need to be paid by you and you will be contacted by your postal service to pay these charges.
Why has my item been sent by recorded delivery?
Some orders over £20 may be upgraded to recorded delivery free of charge to enable us to track the order should there be any delivery problems.
I want to return an item
We accept returns (please see policies for timescales)
If you would like to return an order it must be in the original packaging (inside the envelope) , unused. Please contact us to notify us that you are returning the item, obtain proof of postage (you would need this if the item got lost and you had to claim from your postal service). Once we have received you item and checked it is in the condition it was sent we will refund your order within 5 working days and Etsy will notify you. Timescales for the refund to reach your bank can vary, please see Etsy guidance for these timescales.
Please note we don't not accept returns on items that have been personalised/customised such as month and year on kits and names on dashboards.
Why have I not received a tracking number?
Tracking is an upgrade in the shop, if you do not choose this option you will not receive a tracking number.
What can I use my glitter stickers on?
Our glitter stickers have been tested on card and paper fully. They are not reposition-able. We have some some testing on plastic planner covers such as the Erin Condren planners and they stickers sit well but can start to peel after some time, this seams to vary depending on how you have applied the sticker. The stickers can also leave a residue. The stickers have not been used on an other surfaces so we cannot vouch for how they will work. Using the stickers on anything other than paper or card is at your own risk of damaging the item. Refunds will not
Be issued for stickers applied to any other surface than paper or card. Stickers should be applied with tweezers and refunds will not be given if they have been applied differently.
Why do my foiled dashboard have black dots?
The foiled items in the shop are all handmade by me and as such each dashboard will be unique. Foil is very delicate as is vellum and acetate and dashboards can have imperfections where the foil does not adhere to the toner, leaving small black areas. These could be 2-3mm by 2-3mm.
These can be seen at different angles and in different light. there can also be marks in the foil itself and this just adds to the design. The process can cause some curling of the acetate and vellum. Foil can scratch off the dashboards with wear and tear.