Payment to be made within 2 days from the date of purchase; Do inform me in advance if there is any delay in your payment.

If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in any way that we can

I accept payment though PayPal (You do not have to have a Paypal account to pay with Visa/Mastercard through PayPal. Click the payment button and it will give you the option 'I don't have PayPal account', where you can pay with your credit card.)

Money Orders are also accepted. Order will not be sent until payment is received and cleared.
Shipping

We will only ship to your correct PayPal address. It is your responsibility to have the correct mailing address in your payment source.

For U.S buyers, if you do not receive your package after 5 working days, please contact me before leaving me a negative feedback. Your cooperation is very much appreciated.

Please note that international buyers are responsible for any and all duties and customs charges that may be incurred.

~ U.S. Purchases: shipped via USPS 1st Class Mail if under 13 oz, and have a delivery confirmation in place. Purchases over 13 oz. will ship Priority Mail and have a delivery confirmation and tracking number available.

~ Trims will be pressed, nicely folded, and wrapped with tissue papers. It will be then be packaged inside a right-size envelope.
~ International purchases (including Canada): shipped via International 1st Class mail with no insurance and tracking. If you feel that Priority is best for you please convo me for accurate shipping cost. We do not want to charge you more than you have to.

I don't ship to Indonesia, China, Malaysia, Philippines, Vietnam, Cambodia, for their postal services are not reliable.



Please ask any questions that you may have.

If you are dissatisfied with your purchase, please send me a message within 3 days of receiving your item. I'd love to try and work out the problem with you and refund you as soon as possible.

We will need to receive the merchandise in the exact same condition in which it was sent. We will only accept return or exchange from a smoke-free environment. Also, the items have to arrive to us completely pet hair free and be folded neatly.

We will not refund you for shipping charges.

Please be sure to contact us for the returning address, we can't refund you or exchange if the parcel is lost or sent to a wrong address. Buyer needs to bear the shipping costs (including forward and return shipping cost).

** Custom orders are not refundable or exchangeable *
** All return items are entitled to 20% re-stocking fee.



* Pictures / Photos are requested for damages claim.

We are glad try to resolve the problem and appreciate any constructive feedback. We can be contacted at meilingshimatsu [!at] gmail.com
Additional Policies and FAQs
Additional Policies and FAQs