The path to success together with ETSY
My name is Elena. I began crocheting when I was seven and began sewing when I was nine. The first made by myself clothes was for my dolls and then thing for my friends and for me. That were skirts and dresses.
I always wanted to sew and knit toys and other beautiful things. However, I did not have time to make in life all my ideas because I was working all time in office. When I stopped going to work and have retired, I can to follow my dream. I have the time for that. My dream became a reality.
I hope you enjoy my creations and you will often visit my shop.
Accepted payment methods
We hope you are happy with your purchase but if for any reason you would like to cancel your order, please contact us within 24 hours of placing the order. Any cancellation request made later than 24 hours will not be considering as an eligible request. We cannot provide cancellation once an item has been shipping.
We ship the orders in registered small packages via Russia Post Office's Air Mail service and this service includes a tracking number for each package, which you can use to track your package from your local post office to your location.
International deliveries with standard airmail may take 2-4 weeks depending on the destination country. It may take a little longer due to some conditions such as bad weather/rush season/holidays. Estimated delivery times for some countries/regions are ▶US/CAN: 2-4 weeks ▶ EU: 2-4 weeks ▶ NON-EU: 3-4 weeks
Please note that we dispatch from another side of the planet and delivery times are out of our control. Shipping times are estimates and we do not guarantee them nor make ourselves responsible for any possible delay.
Please make sure that you are supplying the correct shipping address for your order. If we ship to the address, you supplied and it was an error on your part then we are not responsible for this error.
Buyers are responsible for all duties, taxes, levies or fees incurred at point of entry to the buyer's country.
If express mail is necessary please contact me and we will arrange it (20$-30$ depending on the weight of the package and the country of residence).
Returns and exchanges
We hope all these steps make you happy with your purchase! However, if for any reason you are not happy, please contact us directly within 10 days of receiving the item in order to be eligible to return it. We will respond within 24 hours. Due to our policy, we will refund you the cost of the item that you purchased but only after you return the item to our studio via post and we receive it. Return shipping on refunds will be at the expense of the purchaser. Items should be returning unused in the original packaging.
If an item gets lost in mail and does not arrive to destination, despite correct mailing address, we will provide credit store equal to the price of the lost item or refund the cost of the item. However, we will need confirmation from the Post Office that the item was lost. Once you report a lost item, the Post Office will conduct an investigation in this respect. Since the package might be found, delivered to the recipient's address by the help of this investigation, replacements or refunds can only be made after the investigation is completed and we get the final confirmation that the package was lost in mail.
Additional policies and FAQs