Hello Gorgeous Decor
Hello and thanks for visiting Hello Gorgeous Décor! We specialize in customized and personalized frames. Please see additional info and ordering instructions below. Please message us if you need further assistance or would like to place an order for a frame with your own customized and unique message. We can print almost anything you need onto your frame.
We offer many sizes in both portrait (vertical) and landscape (horizontal) orientation. If ordering a size 4x6 or 5x7, you will have to select either portrait or landscape when you place your order.
LANDSCAPE orientation means your frame will sit on its longest side.
PORTRAIT orientation means your frame will sit on its shortest side.
SHIPPING -- EXPRESS OVERNIGHT SHIPPING is available for an extra charge. Please contact me directly with your zip code and I will provide you with a price.
LEAD TIMES -- Our lead times occasionally change so please pay attention to the current lead time as you place your order. This is displayed when you add an item to your cart. The days it takes for your order to ship are business days, and do not include holidays or weekends. If you have an important date that you need your order by, please contact us to see that we can meet your deadline and then include this date in the "Notes to seller" section upon check out.
Hello Gorgeous Décor LLC
CURRENT LEAD TIMES:
1-3 business days plus shipping time
Accepted payment methods
1-3 business days plus shipping time
Lead time includes business days only and does not include holidays or weekends. Lead times are estimates only and may take a day or two longer due to unforeseen circumstances such as a shop member calling out sick. If you need your order by a certain date but are unsure of whether or not your package will deliver in time, please contact us before placing your order. Info and quotes for faster shipping options are also available upon request.
All orders ship via USPS.
FRAME ORDERS shipped within the United States will ship via Priority Mail, 2-3 day. Delivery dates are not guaranteed with Priority Mail. We are not responsible for any delivery delays caused by USPS.
HOLIDAY ORNAMENT ORDERS shipped within the United States will ship standard First Class 3-5 day mail or you may choose to upgrade at check out to Priority Mail 2-3 days. All shipping methods are estimates only and delivery dates are not guaranteed. We are not responsible for any delivery delays caused by USPS.
GREETING CARD ORDERS shipped within the United States will ship standard First Class 3-5 day mail or you may choose to upgrade at check out to Priority Mail 2-3 days. All shipping methods are estimates only and delivery dates are not guaranteed. We are not responsible for any delivery delays caused by USPS.
USPS EXPRESS SHIPPING is available and is an overnight shipping method to most locations within the USA. Please contact us for pricing and we will send you a link to make this payment. We are not responsible for any delivery delays caused by USPS. We do not refund express shipping costs in the event that your package is delayed or lost.
INTERNATIONAL ORDERS (orders shipping outside of the USA): Standard shipping for any items purchased from our shop that are shipping to countries outside of the USA will ship via USPS First Class International Mail. Shipping time varies, and there are no delivery date guarantees. Transit time can usually take anywhere from 1-3 weeks, depending on the country you are in. If you need your order by a certain date, contact us and we can discuss faster shipping options for an additional charge. We are not responsible for any delays.
MORE ON INTERNATIONAL ORDERS: International orders may incur additional delays due to customs. We are not responsible for these delays. Additional taxes and fees may be charged by your country, and you will be responsible for these charges. We do not collect these fees or taxes. International customers pay this directly to their country, if applicable.
If USPS loses or damages your package, you are responsible for filing an insurance claim directly with USPS.
If your package is undeliverable to the shipping address you provided for any reason, your package will be returned to us and you will be required to pay for shipping again to get your package.
Returns and exchanges
Additional policies and FAQs
Please double check all spelling and dates for personalized orders. Hello Gorgeous Décor cannot be held responsible for any incorrect information provided to us for personalized orders, so please make sure this information is correct. We cannot accept a return/exchange for an item made incorrectly due to the customer providing us with the wrong information.
CUSTOM ORDERING - If you place an order from a frame listing in our shop but want to make changes to the wording that is shown on the frame, you must write very detailed instructions on what changes you want made in the notes to seller section at check out. It is your responsibility to tell us what words to remove from the frame that are currently shown, and what words to add. Your frame comes with the wording that is shown on the frame listing you order from. If you want what is shown to be changed or removed, you are required to tell us that in the notes to seller section at order placement.
If you are customizing your order to include a different frame color and a different ribbon color than what is shown in the listing photo, please be sure to include the frame color name/number and ribbon color name/number in the "Notes to seller section" upon check out. Both the name and number is required. If you do not include both the names and numbers and your information to us is unclear, your order may be delayed and ship later than the current lead times displayed.
We do not honor cancellation requests unless you contact us within 15 minutes of order placement.
We may not be able to honor any changes to your order that you email to us after an order is placed. We start processing your order right away, so often times changes cannot be honored.
Please do not place an order until you have decided on all your colors and wording.