Thank you for visiting my shop Jewelogist
Returns & exchanges
- Custom or personalized orders
Frequently asked questions
Order can be cancelled within 24 hours from placing the order.
To cancell an order, please just send an email to email@example.com not later than 24 hours from placing the order, providing the order details and stating you wish to cancell your order.
If you want to share with me your reasons for cancellation I will appreciate it.
Size for each piece is stated on each product description.
My sending boxes size are:
- 15x15x5 cm or 5.9x5.9x1.97 inches.
- 11x11x9 cm or 4.33x4.33x3.54 inches
Discounts for wholesale on Pendants:
For orders from 100€ to 200€ get a 5% discount
For orders from 201€ to 300€ get a 10% discount
For orders from 301€ to 400€ get a 15% discount
For orders from 401€ to 500€ get a 20% discount
For orders from 501€ or higher get a 25% discount
Discounts are always before the shipment costs and taxes
I accept returns within 14 calendar days from the date of receipt of the products. If you want to return your purchase, just email me at firstname.lastname@example.org with your order details and stating that you want to return the product. Please do not ship anything before to receive our reply which will be not later than 24 hours after to receive your email.
Once I receive the items on its original packaging and in perfect condition I'll return you the total amount paid for your order, including shipping charges, except the costs of express or upgraded delivery. Only the standard shipping cost will be returned to you.
Funds return will be done thru the same way we receive it.
Conservation & Care
Keeping the silver products in a dry environment and inside a box will help to avoid stains on the silver. It is better do not directly expose it to chemicals like parfums, creams or simmilars. If going to take a bath on the sea or swimming pool better don't wear any jewelry since salt or chlorine could affect it. Clean your pieces with mild soap and dry gently with a soft cloth after washing.
Shipment & Billing
Even my products are usually made to order I always try to keep some of them in inventory. If I do not have ready made what you ordered I need a maximum of 12 working days to produce and ship it.
Value on invoice is always the real one.
Standard shipping is thru registered mail with tracking number:
Spain: 3.5 €
Europe: 5.5 €
Rest of the World: 7.5 €
Please allow 30 days from dispatch date for orders to arrive in case of delivery delays or items being held up in customs. If you have not received your item within 30 days please contact me as soon as possible.
Some countries may not offer tracking service on registered mail when parcel is on their territory.
If you wish you can upgrade to UPS service paying an extra as follows:
Spain & Portugal: + 5.5 € - (Nacex courier) Delivery 1-2 days
UPS Rest of European Union: + 7.5 € - Delivery 2-3 days
UPS Rest of Europe: +16 € - Delivery 3-4 days
UPS North America: +22 € - Delivery 7-8 days
UPS Rest of the World: +25 € - Delivery 7-11 days
About colour of products
Please bear in mind that colour of products may appear different than they are due to different calibration of each screen/monitor.
I use natural light to take all my pictures and do my best to describe shades as much realistic as possible but please let me know any doubt you may have about the shade of any item.