Returns & exchanges
- Custom or personalized orders
- Digital downloads
- Items on sale
Frequently asked questions
Convert Millimeters to Inches
We are slowly changing our listings to reflect the dimensions in both millimeters and inches.
In the meantime, If inches are not shown, you can simply divide by 25.4 to get the desired measurement.
This is a work in progress, apologies for any confusion.
All International orders are posted via Royal Mails International Tracked/Signed service.
This ensures peace of mind for both our customers and ourselves if an order may be taking slightly longer than expected to arrive.
Tracking codes are included with all dispatch confirmation emails.
Shipping times are estimates only and are not a guarantee of actual delivery time.
Any Customs charges are the responsibility of the recipient of your order.
Prior to ordering. please double check your Etsy registered address is up to date.
We have experienced instances where orders have been returned to us because customers have given us either incorrect or outdated address details.
*Unfortunately we are unable to refund International postage costs.*
Opening Hours And Dispatch Times
9 am to 5 pm Monday to Friday (UK, Greenwich Meantime), with the exception of UK/Scottish Bank Holidays or personal holidays.
Orders placed before 1 pm Monday to Friday, are shipped the same day (unless advertised differently in the product description)
Orders after 1 pm are posted the following business day, or the same day if possible.
*Please note that orders are processed, manufactured and shipped as quickly as possible. It's not unheard of to have an order shipped in just over an hour.
IF YOU HAVE ANY QUESTIONS WHICH ARE A DECIDING FACTOR IN MAKING A PURCHASE, PLEASE ASK PRIOR TO ORDERING.
Failure to do so could result in the product having already been manufactured and dispatched for you, and as such not able to be cancelled.*
My Order Has Not Arrived Yet?
Please check your Etsy transaction which may contain important tracking information.
International Orders may be delayed due to Customs, National Holidays or Weather.
Depending on the method of posting, and your location, there are set timescales as to when an order may be classed as lost/missing. This can be up to 10 working days for UK orders or 20 working days for International orders, after its due delivery date.
Unfortunately we have no influence in the speed of the postal system.
We will happily assist in helping with any orders classed as lost.
Rest assured that your order HAS been posted. A receipt and proof of posting is retained for all orders, with a dispatch confirmation email sent shortly after your order has been posted.
What Are Your Stencils Made From?
All our stencils are made from Mylar plastic which is a type of Polyester.
We only use the 190 micron thickness, which is great for making stencils. It's very strong, flexible, re-useable, easy to clean and tear resistant.
Some sellers only use the thinner 125 micron thickness film. This information isn't always apparent in their listings. Please be aware of this before buying.
Design Dimensions And Stencil Sizes Explained
When you select a size of stencil from the drop down menu, this refers to the size of the whole stencil sheet.
In the stencil description you will find the actual dimensions for the design for each size of stencil.
This allows you to accurately plan and measure the space needed for your project prior to ordering.
Here are the metric (mm's) and imperial (inches) measurements for each size of stencil sheet.
A5 = 210mm x 148mm or 8.2" x 5.8"
A4 = 297mm x 210mm or 11.7" x 8.2"
A3 = 420mm x 297mm or 16.5" x 11.7"
A2 = 594mm x 420mm or 23.4" x 16.5"
I hope this helps clear up any confusion.