creativity for you and me
I've always had the urge to create - often because my family needs something that I can make more cheaply, more sustainably or with more love than it could be bought in a big store. Most often it's something useful, sometimes it's something unaccountably frivolous, but the drive to create just the right thing is always there.
I know that's how creativity is for many people, often fitted into the slivers of time that you can find between all the other "must dos" in your life. You know that making something yourself, or choosing handmade, means it can be exactly what you need, look exactly how you want and can give you untold pleasure day after day.
Little Conkers exists to help you get the most from your time and pennies, whether that's giving you the means to make something for yourself, or choosing a handmade item - for yourself or as a gift - as another way of spreading the joy of creativity.
My sewing and crochet patterns are specifically designed with the time-strapped and frugal in mind, requiring no superfluous equipment and including practical suggestions on how to up-cycle materials wherever possible.
Little Conkers is still evolving, but I'm loving this journey that takes me to new friends and customers all around the world every day.
Owner, Maker, Designer
Hi, I'm Clare. I'm a homemaker for my three children, I try to support my local community and live lightly on the planet. In my sparest of time, I create and help others to create.
A friendly, family run business, specialising in services for artists, illustrators and photographers. Supporters of The Woodland Trust project, they print my designs on top quality 100% recycled cardstock.
A family-owned and run printing company, with a commitment to mitigating their environmental impact, they print my colouring books on top quality 100% recycled paper.
For your protection, your interactions with Little Conkers are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Sale of Goods Act and the applicable UK and EU Laws.
When you (as a buyer) enter into a contract with Little Conkers, you are assumed to have read and accepted the terms and conditions below, and to have agreed not to require them on paper.
Accepted payment methods
Please be assured that when you click to add something to your basket, you will always be shown the full cost including postage and packing costs before you commit to buy, and you can always remove it from your basket if you so wish.
CANCELLING YOUR ORDER – Physical Items ++++++++++++++++++++++++++
You have the right to cancel an order at any time from the moment you place the order until 14 days from the day you receive your goods.
This 14 day period is the time you have to decide you wish to cancel and get in touch with me. Once you have got in touch about cancelling an order, you then have a further 14 days in which to return the goods if they have been dispatched.
The Consumer Contracts Regulations does not give you the right to cancel an order for personalized, customized and tailor-made items, but please contact me anyway if you have any issues at all, and we'll work it out together.
CANCELLING YOUR ORDER – Digital Items ++++++++++++++++++++++++++++
Specific provisions exist in the Consumer Contracts Regulations for digital content.
If you are ordering a digital item, by agreeing to these terms and conditions you are giving your express consent for me to supply you with your digital item within the 14-day cancellation period. (If you did not consent to this, I would have to wait 14 days before providing you with the digital item, to allow you your right to cancel).
You are further acknowledging that once I have e-mailed you a digital item, or you have started to download a file, you loose your right to cancel the order.
If you do not consent to this, please do not place an order.
There is no shipping or handling fee for digital files, the price on the listing page is all you will pay.
Most of my digital items are available for immediate download from Etsy. In some cases (dictated by the size or number of files) this is not possible, and I will e-mail the file(s) to the e-mail address on your Etsy account (not your PayPal account) as soon as possible. Please allow for time differences when waiting for your files!
DELIVERY - Physical Items +++++++++++++++++++++++++++++++++
I attempt to post ready-to-ship physical items as soon as is humanly possible and always within three working days. Made-to-order items each have the time it will take to make given in the listing. Often it will take less time and I will confirm the estimated dispatch date on an individual basis when you place an order.
I often use recycled paper, envelopes, etc, to post my items. This is not only of benefit to the environment, but it helps me keep my post & packing costs as low as possible for my customers.
I post to the address on your Etsy account (not your PayPal address).
If you're ordering something for a gift and would like it posted to a different address, that's fine too, just let me know!
Items to the UK will be sent by Second Class post, which the Royal Mail aims to deliver in 2-3 working days, but this is not guaranteed. The option to upgrade to a First Class "Signed For" service is offered on some listings, which the Royal Mail aims to deliver the next working day, but this is not guaranteed.
Items to the rest of the world will be sent by International Standard (formerly known as Airmail) for which the Royal Mail quotes a delivery aim of 3 to 7 days after posting, but an item is not considered 'lost' until 25 days after posting to some locations.
Throughout my shop, my postage costs closely follow Royal Mail's charges for the given size and weight of packet - I do not make a profit on post & packing.
If something does not reach you within a reasonable time frame (according to the Post Office's definition for a particular postal service), please do get in touch with me, and we will work out together how best to proceed (replacement, refund, etc). I always obtain a certificate of posting, as if unfortunately something did get lost in the post this would allow me to claim compensation from the Post Office.
In the United Kingdom, the Royal Mail will sometimes leave parcels with your neighbours unless you have specifically opted out of this, or in a safe place that you have agreed with them. Similar arrangements may take place with postal services in countries outside the United Kingdom. This is something you need to arrange with your postal service and is not within my control.
When you buy from me, you are responsible for any customs fees/taxes you are charged, so please be aware of your country’s import regulations. I'm afraid I cannot be held responsible for items damaged by customs officials (although this hasn't happened yet!).
Returns and exchanges
If you wish to return items (this hasn't happened yet!) I'm happy to refund the purchase price plus postage and packing costs, provided the items are returned in perfect (resellable) condition. Here's how it works:
If you wish to return something, you must get in touch with me within 14 days of receiving it. You can do this using the Returns & Refunds Form on my website here: www.littleconkers.co.uk/Little_Conkers/contact-little-conkers or just contact me with the relevant information.
I will process your refund (of the purchase price plus my standard postage and packaging cost) within 14 days of receiving the returned items, provided they are returned in resellable condition.
If you paid for an upgraded delivery service, this will not be refunded in full - I will only refund the amount of my standard postage and packaging service.
A deduction will be made from the refund if the value of the item(s) has been reduced as the result of excessive handling, carelessness or any other reason.
In returning items, you will need to pay for the return postage yourself. I strongly advise that you obtain a certificate of posting (at a minimum) from your Post Office or courier, as if the item is lost in transit you will need to be able to claim for compensation.
If you are returning items to me from outside the United Kingdom, you must mark the package prominently as "Returned Goods". If you don't do this, I will unfortunately have to deduct any customs fees/tax/brokerage charges from the amount I can refund you.
Digital items cannot be returned.
Additional policies and FAQs
You may not sell items made from my patterns without prior written agreement from me. I usually grant permission, if you agree to the terms of my Commercial Use Licence. Please ask for a copy of the Licence and we can discuss your needs and arrangements.
By buying from Little Conkers you are deemed to have read and agreed to these terms and conditions, including the fact you may only use my patterns for personal use unless you have my explicit permission.
OTHER INFORMATION ++++++++++++++++++++++++++++++++++++++++
All sales are subject to UK and EU law.
For a printable version of my Terms & Conditions, please see here: www.littleconkers.co.uk/terms-and-conditions