Welcome to Memory Keepsake Party
Here at Memory Keepsake Parties we capture the special celebrations in your life. We aim to help you create that special memory for years to come.
The story of Memory Keepsake Parties began in 1997. Set up by Debby, the family business runs from her Arizona based studio in the United States. Debby now has a specially selected team of people to ensure that every product is just as special as the original concept she once dreamed up over a cup of coffee.
A NOTE FROM DEBBY
Being a part of something bigger is the best feeling in the world. I first started out as a party planner and found my true love was in the creations of the cake, cupcake toppers, centerpieces and more. I know that the products we sell play a huge part in peoples lives, there memories of special occasions.
I want the children to have an enchanted childhood filled with so much joy, I want them to enjoy being children. When they see that cake topper or cupcake toppers created just for them, I want to know that I helped bring that special smile.
MEMORY KEEPSAKE PARTIES
We are an upscale party decorations company, specializing in children, adults and special events, with an unparalleled commitment to excellence. A small company by design, Cindy and I offer the highest level of service, ensuring our clients receive the finest attention throughout the creation of the party decoration. From the first conversation to the last detail, we are creating the decoration that truly fits your party. Our clients are guided through the creation process with expert skill and advice, unparalleled vision, and attention to the smallest detail.
Owner, Party Decor Specialist, Party Decor Assembler
Owner, Product Designer, Customer Service
Favor Bags Creator
Metal Art Creator
When you get your box, Cal put the Open Here sticker on the box just for you. He loves his stickers!
Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Frequently asked questions
When Will My Order Ship
Please refer to your Invoice for shipping date. By placing an order you state that you understand the shipping date. Usually I can create and ship out the next day. If I am flooded with orders or you order a large quantity the shipping date might change, I will inform you of this change.
I am not responsible if the Postal Service missed your event date, or if you are not present to accept the package and Postal Service needs to reschedule delivery, or if you did not place your order with sufficient lead time.
You do have Shipping Upgrade options, as well as planning accordingly (order with plenty of time). Simply upgrading your order to Priority Mail or Express does not guarantee arrival on time for your event.
In the description you are asked to put in "Notes To Seller" portion of your order for the color you would like. Please make sure you do this, if you don't and we can't get a hold of you before it is created and ships I will create with the colors that are shown in the photo. Their is a time limit that I have to create and ship out to you.
When putting in your colors in the "Notes To Seller" portion of your order remember we have certain colors and we try to match your color the closet we can. Example: You want pink, we have light pink and dark pink, it is impossible to call up the glitter card stock company and ask them to create a color that will match your party colors exactly.
In the description I do give the measurements of the party item. Take a piece of paper and cut out those measurements, this way it is easier to see the exact size you are getting. Custom sizing is available upon request, so for an example if you need a size for a smash cake just let me know the size of the smash cake in Notes to Seller portion of your order and I will create a size that will be perfect.
If you take a look at our sizes you will see we are bigger then most, we like our items to get noticed on your cake or cupcakes.
Custom and personalized orders
If you are purchasing an item that has an age or a name, we need you to put this information in Notes to Seller when ordering. We can not create your item until we have this information.
Shipping and Liability
Due to the large volume of mail I ship, I go to the Post Office everyday, Monday-Friday (excluding weekends and Holidays). These packages are accepted by USPS, processed and scanned while I am there. It could take up to 24 hours for them to download the scanning information.
Your package is now in full custody of the Postal Service, I can not control now what they do with your package. We are not responsible for lost, stolen, or delayed packages made by the Post Office. You will be given a tracking number after it ships so you can track your package. If any of the above occur you must settle with your Post Office.
Damaged in Transit
If the item(s) are damaged you must:
1. Contact the Post Office immediately, save all the packaging the Post Office might ask for this.
2. If you say the item is damaged but the box is fine, the Postal Service will not take a claim. This tells me you as the customer did not handle merchandise with care and tore, bent, ripped, etc. no refund or return for this. We secure the item with cardstock and put in a bag then tape to the inside of a box. The item is secured, it can not move around, so it can not get damaged.
I Do Not Refund For These Reasons
1. Their is no refunds or returns, these are all custom made and personalized orders.
2. Customer did not handle item with care and damaged item
3. Post Office unable to deliver, non-delivery or late delivery
4. Custom held up your package
5. Provided incorrect shipping address, or it can not be forwarded
6. After delivery the package was lost or stolen
7. Your event was canceled or you changed your mind
8. Not planning ahead to make sure your package will arrive on time
Once your order is placed we do not accept cancellations. Once we receive your order we start on it immediately so we can get it out to you as quickly as possible.