Tell your story, one charm at a time...™
Stonebridge Designs has been a trusted Etsy Seller since 2012 with thousands of satisfied customers and are we very proud of our 5 star satisfaction rating!
Visit our website at www.shopstonebridge.com for your future locket and charm needs.
Everyone has a story - tell yours one charm at a time with Stonebridge Designs Memory Lockets and Charms. We have many locket supplies and hand-made items available, from stainless steel glass memory lockets that you can customize, to floating charms, chains, dangles & clip charms as well as custom hand-stamped plates. Design a custom memory locket that will be a keepsake for years to come. Change the floating charms with each new chapter in your life.™
Owner, Designer, Customer Service
What's in your locket?™
Returns & exchanges
- Custom or personalized orders
Frequently asked questions
How long will it take my order to process?
We strive to ship all orders, even custom orders, in 1-3 business days. During busy times and around holidays and special days fulfillment of your order may take slightly longer. Standard domestic shipping is USPS First Class which takes about 3-5 business days to most US locations. There is the option to upgrade to Priority Shipping at check-out, this is generally 1-3 business days.
Do you accept returns?
Yes! We accept returns of non-custom / non-personalized items. Please message us with-in 3 days of receipt for return instructions. Return postage is at the buyers expense unless there was an error with your order.
How do I order a personalized plate?
Detailed instructions on ordering custom plates can be found with-in each listing page. Please send us a convo if there are still questions on the custom plate ordering process.
Will my custom plate look "perfect"
Our plates are hand-stamped, not machine engraved - so while we make every attempt at precision alignment, slight variation to letter depth and placement are possible. These should not be viewed as flaws but rather qualities that add to the uniqueness of your custom piece. Please note that custom, hand-stamped items are non returnable or refundable unless there has been an error on the part of Stonebridge Designs.
How do I care for my locket?
FRAGILE~the glass on your locket is fragile and can break if dropped.
WATER~lockets are not water tight and should never be submerged.
REMOVE~Remove locket when applying lotions or beauty products.
CLEAN~use a soft cloth to remove smudges.
COLD~Do not leave your locket in extreme cold for long periods of time.
OPEN~holding horizontally, slip your fingernail into the tab on the side of the locket opposite the hinge and lift open. For twist lockets, unscrew the top plate, if the plate will not turn you may need to re-align the threads by slipping your fingernail between the 2 pieces and giving a gentle twist, you will hear a little click meaning they are back on track.
CHARMS~Never force the locket door closed or the glass could break.
Do you have a warrantee on your lockets?
We offer a 30 day replacement of lockets due to manufactures defect. Beyond 30 days we offer repair kits to purchase. Lockets are glass and must be handled with care. Refunds or exchanges will not be issued for lockets or glass that has been broken as a result of being dropped or handled carelessly. This includes broken glass due to locket doors being forced shut. PLEASE INSPECT YOUR LOCKETS CAREFULLY IMMEDIATELY AFTER RECEIVING!! If there is an issue with broken glass, missing stones, or hinge, magnet or threading malfunction you must notify us with-in 48 hours of delivery in order to receive a replacement.
Are your items compatible with all locket brands?
Purchase our items with the confidence in knowing that all Stonebridge Designs Lockets, charms, plates, chains and dangles are 100% compatible with any other brand you may already own. YAY! shop away!
Why should I leave feedback?
We VALUE our 5 star customer feedback rating!! Positive feedback is vital to a shop's success. If you are not satisfied with your purchase for any reason, PLEASE give us the opportunity to correct any issue prior to leaving feedback. We work hard to insure our customers are pleased with their purchase and our service.
If I change my mind after I purchase, can I cancel my order?
It is not uncommon for an order to be packed and marked as shipped within minutes of being placed. We do accept and honor cancellations requests provided your order has not already been marked as "shipped"
All photographs, designs, descriptions and descriptive phrases contained in the Etsy store are the intellectual property (IP) of Stonebridge Designs LLC. The phrases "Tell your story, one charm at at time..." AND "What's in your Locket?" are trademarked phrases and also the intellectual property of Stonebridge Designs LLC. These phrases may not be used without the express written consent of Stonebridge Designs LLC.