Returns & exchanges
I gladly accept returns and cancellations
I don't accept exchanges
The following items can't be returned or exchanged
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Frequently asked questions
Does my order has a tracking number?
Orders will be ship by Registered Mail with tracking,
shipping time at around 15 to 30 days.
Do you offer EXPRESS shipping for urgent orders?
Yes, We offer a variety of Express shipping methods. Such as EMS, DHL, UPS.
Please click the down botton behind Standard Shipping to select these options during check-out.
Do you offer DISCOUNTS?
Yes, We offer Discount for Large orders.
15% OFF for $300 purchase. Coupon code: 300DISCOUNT
10% OFF for $200 purchase. Coupon code: 200DISCOUNT
5% OFF for $100 purchase. Coupon code: 100DISCOUNT
It's been 3 weeks since my package marked as shipped, is it lost?
Some regular airmail packages takes up to 35 to 40 days to arrive. If you don't receive your package in 35 days, please contact me and I will make refund for your order or send you a new package.
Please DON'T open dispute if your order is not over 35 days!!
You have 90 days protection from Paypal and no time limit from etsy. So there is no need to worry about your money, you can open dispute with Paypal before the 90 day protection ends and get your money back if your package never arrive :)