Background to Paine Free Crafts
Paine Free Crafts started in 2012, and has been growing from strength to strength since!
We licence high quality art from artists & photographers and create detailed, accurate charts for stitchers to re-create the images.
Accepted payment methods
You've the right to cancel your order if I have not already shipped it.
Your purchase of an emailed PDF chart allows you (and you alone) to print it for your own personal use. You are not allowed to copy, distribute, upload or share by any other means.
All items will be sent out by 1st class post (UK) or by Royal Mail airmail (rest of world). Charts will be sent as "printed papers" and the actual value you have paid written on any needed customs documentation. Kits will be sent by small packet rate, again with value & customs documentation as required. We will obtain proof of shipping.
Returns and exchanges
We are unable to provide a refund on a printed chart sale once the chart has been dispatched.
Kits may be returned in an unopened condition, suitable for resale, but you must pay the return postage. You need to contact us to arrange this first however - please don't just send things back to us - we have a great deal of pride and faith in our products, and would far rather talk to you about any difficulties you may be facing to see if we can help :)
Additional policies and FAQs
KITS do not go out with watermarked buyers details on.
Paine Free Crafts only collects information required to fulfil our contract with you.
This information is-
Postal address (we require this for instant downloads too, to enable us to comply with EU Digital VAT laws)
Telephone number (optional)
All information is collected via the third party platforms used to facilitate the running of the business. Financial information is transmitted automatically to the third party who processes the data (Stripe, Etsy, or PayPal) and is not held by us.
These platforms are
What we do with the information we gather
We require this information for internal record keeping. PayPal, Stripe, and Etsy receipts containing this information are kept for the length of time required by HMRC (currently 6 years from the end of the last company financial year they relate to, or longer if they show a transaction that covers more than one of the company's accounting periods) after which they are destroyed. We are committed to ensuring that your information is secure.
This is an opt-in newsletter and the information you give is only used to send the newsletter. Each newsletter contains the option to unsubscribe should you wish to do so.
The newsletter platform is
Controlling your personal information
You may request details of personal information which we hold about you and if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
We do not store or ask for any other information than needed to process your order.
However, the third party websites may and you are advised to check their privacy policies.
If you have ordered a kit, then we will pass your name & address on to a third party (STITCHPIX) in order to complete your kit order - without this information they are unable to send your kit. They do not keep this information for longer than needed to fulfill your order and any followups that may be needed, which will not be initiated by them.
We do not sell, share, distribute or lease your personal information to third parties, except where necessary to complete your order as above.