Accepted payment methods
Please Note: Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Our goal is to get your package to you as quickly as possible. Most orders are processed and shipped within 1-5 business days, with the exception of holidays and weekends. If you place your order on a weekend or holiday we will process it the following business day. Once processed, packages are shipped from Maryland, USA.
Most orders are processed and shipped, upon receipt of payment within 1-5 business days using the United States Postal Service (USPS) first class mail. Please note we cannot guarantee specific delivery dates.
Estimated shipping times below:
USA: 3-5 Business Days
Mexico & Canada: 1-2 Weeks
All Other Countries: 1-4 Weeks
We ship orders Monday through Friday except on holidays. A tracking number will be provided with every order unless you purchase an item that has free shipping.
We ship to the address you provide at check out. PLEASE ensure you enter your address correctly. Once your package leaves our shop, we are not responsible for any shipping delays, or damaged, lost or stolen packages once we have tendered it to the carrier. To clarify we cannot be responsible for shipping delays caused by snow, hurricanes, floods, earthquakes, and other acts of God.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.
Returns and exchanges
Latex, Mylar, & Confetti Balloon Return Policy:
We want your party to look amazing, but because the filling and usage of our balloons is beyond our control, no performance or longevity guarantee can be made. There are no refunds available for balloons sold in our shop due to health and hygiene reasons. We take extra care in packaging our balloons in a clean, smoke & pet free environment.
Confetti, Banners, & Other Paper Goods:
If you are not completely happy with your purchase you may return unopened & unused paper goods to us. You MUST notify us of your return within 3 days of receiving your item. You will be refunded minus the original shipping costs. Return shipping fees are the responsibility of the buyer. We will refund you within 3 business days of receiving your item. All returned items must arrive in the condition in which they were shipped. Any damages obtained to the product during return shipping are the buyers responsibility. We cannot accept returns on custom made products.
In the rare instance that the wrong item was sent to you by mistake- please contact us within 24 hours of receiving the package so that we may rectify the issue promptly. Failure to contact us within the 24 hours will result in full consumer liability.
Frequently asked questions
Do you do custom confetti balloons?
ABSOLUTELY! We can do any color combo you wish! You may see the available confetti colors in the photos of any listing and include your custom mix in the notes of your order OR feel free to request a custom listing. Please let us know if you have any additional questions!