Welcome and thanks for taking the time to learn more about our business and all the wonderfully talented people behind the scenes .
We are a family built shop that has grown quickly and we are living the dream while offering one of a kind pieces .
Personalized Cottage, formerly Hanger Design Center, has expanded into all things personalized. We proudly offers our amazing personalized bridal hangers , which is the product with which this whole dream started. Each personalized hanger is created using all of our hands , from the hand bending to hand drilling , to adding the bow - resulting in a long lasting reminder of your special day
We also offer just about any personalized gift as well now ,ranging from flasks to drum sticks , cutting boards to hammers , puzzles to mugs, ammo cans to bullets .
Being able to create and personalize gifts you can't find while running out to the store is what keeps us going each day
We will continue to add many more designs and gladly take customer requests , so please check back often to see our new creations or send us a convo for a custom order
The Personalized Cottage Team
Owner, Designer, Curator
Frankie is our brains behind it all ... Frankie handles all operations with our laser machines , designs all of our products and is the master of making sure we have what we need , when we need it .. He is our go to guy for all questions within PC.
Owner, Customer Service, Marketer
Michael handles all of our customer convos , he is the voice behind the computer ... When there is a question on shipping or custom orders , he is there day or night making sure you are answered quickly and easily and receive exactly what you need .
Owner, Photographer, Shipping Department
Michelle is our shipping and quality assurance department . She is the last one to see all orders before they ship and adds her special touch of perfection to all orders to make sure they all arrive as promised . She is also our photographer -:)
Wire Bender, Shipper
Damian is our bender for our wedding hangers , he truly has a talent for bending gorgeous names everytime.
C.J. is one of our benders for all of our wedding hangers , his attention to detail allows for perfect hangers everytime .
Ashley is our go to girl for personalization , her talents include being a rockstar with a sharpie paint pen as well as michaels wife -:)
Accepted payment methods
Please make sure your shipping address is correct. If you need to change the shipping address, please notify us as soon as possible. If we ship an item to the address shown on your order and it is the wrong address
WE ARE NOT LIABLE TO REPLACE or RESHIP the product.
In addition, we send out shipping notifications to every customer when their order is shipping. You will also receive a tracking # to your email.
Each customer is responsible for verifying their address Once the item is out of our possession, we can not do anything to change the destination.
Due to the level of Personalization of our items, we require a minimum of 7 to 10 days to produce and 3-5 days for shipping . During the holiday season or if we encounter a heavier work load, that may be increased to 2-3 weeks.
Domestic Shipping done through USPS mail carrier and Fed Ex.
Returns and exchanges
1- We engraved or bent the wrong design into your item.
2- We gave you the wrong item.
Absolutely no returns or refunds are given because a customer feels the lettering does not look like the name they asked for ..Only if a letter is missing or added.All personalization is done exactly as it is left for us in the note section of the order .If a ♥ is wanted on the hanger it must be asked for in the note section ,, its not automatic.
Arrival of shipment:
We make no guarantees of shipment timeline. We notify via email that your order has shipped and when you can expect it with a general window of 3-5 days. We cannot control USPS . We will not issue a refund or replacement because delivery timeline expectations were not met.If item shows delivered no refunds are given.
Additional policies and FAQs
All items in my shop being sold is strictly for the time spent in creating this item. All copyrights and trademarks of the character images being used belong to their respective owners and are not being sold, they are provided to you for free. This item is not a licensed product and I do not claim ownership over the characters used.