** PROVIDING SECURE PACKAGING IS A PRIORITY **
TheVintageShop5 takes great pride in providing only the very best in quality vintage products that we can find in the marketplace and then presenting them to you for your viewing pleasure. We go a step further, however. We know it is important to you to have your order fulfilled quickly as well as delivered safely. Most vintage items are without their original retail packaging. That being said, we take the time to custom package your order to ensure the items being sent are secure in their packing and protected from normal jarring and impacts that can occur during transit. Our strategy in packing is very simple. We reinforce the shipping container, seal the item in plastic, restrict movement by compartmentalizing the item, add fill material to provide cushion and then we top off the packing with a lid before closing and sealing the container. As the ole' saying goes "a picture is worth a thousand words". The photographs show the packing we did on a recent order. This is a typical example of the time and care we take to ensure your item arrives safely. Thank you for stopping by!
Around the web
Owner, Photographer, Collector
As to policies, we seem to always need policies and rules when conducting business. Therefore, I present those policies to you below. Please read them over carefully. It is to your benefit as well as TheVintageShop5 to have these policies in place and fully understood prior to purchasing. Clarity is important to us, so please contact our shop anytime with questions you may have. As always, your suggestions, questions and critiques are always welcomed. Thank you for stopping by!
Accepted payment methods
Returns and exchanges
ORDER CANCELLATIONS / RETURN / REFUND POLICY
The buyer has 24 hours from the time an order is placed to cancel that order. After 24 hours, the buyer will be subject to a 20% restocking fee. The restocking fee will be calculated off the sell price of the product. NO EXCEPTIONS.
RETURNS AND REFUNDS:
All cameras and related accessories are sold "as is" which means there are no returns accepted or refunds given. Return/Refund consideration will ONLY be given under the following conditions: 1) Items that were clearly damaged during shipment (PROOF OF DAMAGE WILL BE REQUIRED). 2) The wrong item was shipped. 3) The item received did not match the description given in the original listing. THE BUYER HAS 48 HOURS FROM RECEIPT OF THE ORDER FROM THE CARRIER TO INSPECT, TEST AND OPERATE THE PRODUCT TO DETERMINE THAT IT MATCHES THE PRODUCT DESCRIPTION IN THE ORIGINAL LISTING. UNDER NO CIRCUMSTANCES WILL A REFUND/RETURN OF PRODUCT BE CONSIDERED/AUTHORIZED AFTER THE 48 HOUR PERIOD.
In the event of any of the above conditions, the Buyer must contact the Seller within 48 hours of receipt of product from the carrier. Contact will be in the form of an email or convo clearly stating the reason for the Buyer's request to return the item(s). If a return is warranted, the Buyer will provide insurance on all returns unless waived by the Seller. The Buyer is responsible for the shipping costs of the return including any insurance. The Seller will determine the method of return. No returns will be accepted without an approved Return Authorization Number (RAN) assigned by the Seller and clearly marked on the outside of the return package by the Buyer.
Upon receipt of the return, TheVintageShop5 will perform an inspection of the item(s) and evaluate the condition for which the return was authorized within 48 hours. Upon completion of that inspection, the Seller will notify the Buyer of the results. If the inspection results do not match the reason for the return, no refund will be authorized. If an approved refund is warranted, it will be processed within 24 hours of the inspection result notification. Any sign of product tampering, missing or exchanging of parts or any other sign of fraudulent conduct by the buyer will be reported and no refund will be authorized.
An approved refund may consist of, in full or in part, the original purchase price, the original cost to ship to the Buyer and the shipping cost to return. No insurance charges will be refunded. Please be aware should the inspection results not match the reason for the return, the Buyer may forfeit his/her request for a refund or the Buyer may be assessed a 20% restocking fee.
Any issues regarding the return and refund of an item must first be sorted out by the Buyer and the Seller. If an agreement cannot be reached, the Buyer and/or the Seller can open a resolution case with Etsy for further review and final dispensation.
Additional policies and FAQs
We describe condition as best and as honestly as possible from our vantage point and our expertise in evaluating product condition. Product description of condition can be subjective in nature depending on condition type. For example, what we may view as a minor surface scratch may be a major scratch to another. We will not entertain nor debate these subjective conditions of wear. The buyer will assume the risk of these kinds of subjective wear conditions. Further, used vintage products are not perfect specimens. Therefore, in some cases, certain aspects of camera operation may require minor adjustments. A perfect example of that is a camera's exposure meter which may be in operating condition but requires a zero light adjustment so it gauges accurately. In this case and other like situations, the buyer assumes the responsibility in making these kinds of adjustments.
We make every effort to provide fine quality products at a fair price and ship those items on-time. Providing excellent customer service is a prime goal for all of us here at TheVintageShop5. Should you have any questions, concerns, issues or even praise of any kind, please don't hesitate to contact us anytime, day or night. We are here to serve you. Thank you for visiting our store and we hope to do business with you soon.