Returns & exchanges
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently asked questions
Minimum purchase of USD 2 is required per order (exclude shipping). Any order below USD 2 will be cancelled and refunded without prior notice.
When will I receive my order after I place it? Can I track my order?
Your order will be processed within 1-2 business days after payment is complete. It is expected to arrive in 1-2 weeks by Hong Kong Post e-express or registered airmail. Please note that sometimes delay may occur and you order will arrive in 3-6 weeks.
All orders are shipped with tracking number. You may track your order on Etsy or Hong Kong Post website: http://www.hongkongpost.hk/en/home/index.html
If your order ships to US, you may track it on USPS website www.usps.com to get latest updates on tracking information.
I want to receive my order as soon as possible. Can I upgrade to express shipping?
Sorry shipping upgrade is not available.
What will happen if my order is lost during shipment?
Please convo me if your order does not arrive after one month of the shipping date. I will process a lost claim with Hong Kong Post. This process takes up to 2 months. I will issue refund to you if your case is approved by Hong Kong Post.
What will happen if my order is undelivered? Can I change my shipping address?
Your order will be returned to me if it is undelivered. I will reship your order. Buyers are required to pay additional shipping.
Your shipping address cannot be changed after your order is shipped.
Damaged, Defective or Wrong Items
I will reship the item(s) in your order if it is damaged during shipment, defective or wrong item(s) is sent to you. Please convo me within 1 week after you receive the parcel with the image(s) of the item(s).
Please read product descriptions carefully before placing your orders. No refund on any problems regarding size, quantity, color and style if you do not read the descriptions.
Are there any discount or shipping refund for multiple purchase?
Yes, shipping discount applies automatically for more than one item from my shop. You may see the shipping from your cart.
In addition, you may use coupon code: DISCOUNT25 to enjoy 25% off for 10 items or more from my shop in one order. Please note that there will be no refund of the discount amount if the coupon code is not applied at checkout and payment is complete.
Please note that shipping includes postage by registered airmail (based on weight, size and destination), packaging fee and transaction cost. There will be no refund on shipping after order is confirmed and payment is complete. Please do not leave message on your order requesting shipping refund.
Custom and personalized orders
Sorry I do not offer customized items. All sizes, styles and colors cannot be changed.
Wholesale is not available.
Customs and Import taxes
Please do not leave message on your order requesting to mark the value lower or mark as gift to avoid customs. Your order will be cancelled without prior notice. You are responsible for any customs and import taxes that may apply. Please contact customs authorities in your country for further information.
I am not responsible for any delays due to customs.