Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently asked questions
If I order more than one item, do you combine shipping?
Absolutely! Shipping charges are automatically calculated by Etsy based on your selected shipping choice and the estimated weight of the packaged items. I will combine multiple item orders and if the end result is a lower shipping charge I will refund the difference immediately. If the charges end up being more, I will eat the increase. All items are individually bagged to protect them, prevent handling related felting, and to maintain loft in the Art Batts, but I will be glad to let the air out and "squish" them into a box if you prefer. Just let me know your preference!
How do you make your Batts?
The fiber batts are made by hand on a drum carder. They are created by gently carding many thin layers of fiber. Each fiber “ingredient” is divided up by color and type of fiber into 4 to 6 portions, and then slowly and gently fed, layer by layer, into a drum carder. A single batt is generally created from at least 24 layers, and many have twice that. Some layers are mere cobwebs of fiber. This process binds the layers gently together, while retaining the characteristics and beauty of the individual fibers and colors.
What type of fibers and dyes do you use in your braids?
Braids are hand dyed and/or hand painted with commercially available dyes from commercially prepared Top. My coloring and setting process takes advantage of the abundant Southern California sunshine, which is slower but minimizes the amount of time a braid spends inside a steamer to set the color. I generally dye six braids at a time, and put an extra braid in with each batch to use when I test for color fastness. That way at most only one braid from each batch gets washed more than once, and my stash has a valid reason to keep growing ...
What type of fibers do you use in your batts?
Fibers in the batts come from various sources. The silks, bamboo, and Firestar come from commercially prepared Top which I then hand dye. The yummy Merino comes from California sheep. These fleece generally measure in the 14 to 19 micron range, which is why the batts are so slippery. I purchase it raw, hand process small batches, and dye it in the fleece. Cormo is also sourced from California, purchased raw and hand dyed in the fleece. These fleece are also fine, but not as slippery as the merino and will handle differently. My Mohair comes from Minnesota and Texas. These fibers are also generally bought raw, and hand dyed in the fleece. They are also excruciatingly hand picked and cleaned to remove as much VM as possible.