Zen and Meow
You will receive 5% off your second order as a thank you! :)
In our Etsy shop you will find a variety of tumbled stones, crystals, raw minerals, as well as some vintage jewelry and handmade arts and crafts. Looking for wholesale? Check out our website. http://www.zenandmeow.com
Looking for something custom? Give us a shout. Happy Shopping!
Self employed web developer, artist & crystal & stone enthusiast. Prices too high? Let me know which items you are interested and what you feel is a fair offer. I'll consider your offer & work w/ you to come to a price which works for both of us.
Accepted payment methods
We may reserve an item for you for up to 7 days. If you need more time than a down payment will be required. If the buyer does not pay for the item in full within the time frame agreed upon or decides that he or she does not want the item, then the down payment(s) will not be refunded and the item will be relisted.
We will accept canceling an order, for normal transactions, as long as it has not been shipped. We will offer a full refund.
All items are packaged well with bubble wrap in a secure box or padded envelope. We are not responsible for items lost or damaged during shipping. International shipping carriers and options may vary.
Returns and exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
If you are not satisfied with your order, please let us know. We will do what we can to satisfy your needs. We do not offer refunds if you simply changed your mind or on custom items, but are open to exchanges or store credits but you will be responsible for all shipping charges. It's always great if you check with us first vs. just leaving a bad review. We will ALWAYS work with you.
In the event an order is damaged in the mail, we are not responsible although we will take each issue on a case by case basis and may offer a refund. All pieces are wrapped very well for travel : ) We encourage the buyer to purchase mailing insurance for the unlikely event of items damaged during the mailing process. All domestic orders are shipped with delivery confirmation or a "tracking number." This discourages lost packages. If a package does become lost or stolen, we are not responsible. Standard First Class International shipping cannot be totally tracked, although a customs number is assigned, it is not a guarantee that the package could be found. International packages can be sent in a variety of ways and tracked with an extra charge.
Additional policies and FAQs
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, Zen and Meow, LLC, is the data controller of your personal information. If you have any questions or concerns, you may contact me at kelly [!at] zenandmeow.com.
Frequently asked questions
I do offer wholesale on my crystal grids, oils and some jewelry. Contact me directly for more information.
Custom and personalized orders
I do offer custom orders. I can make custom oil blends, custom rock selections as well as custom wood engraving and crystal grids.