Returns & exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Frequently asked questions
Custom and personalised orders
I love taking custom orders, just drop me a message and we can work something out!
My skeins aren't exactly the same, what should I do?
With any form of hand dyeing, there is no guarantee that every skein will be the same, even within the same dye lot. If you are working with more than 1 skein of yarn, it is best to alternate between them every few rows of work to make sure the colors blend. This will also combat pooling that may happen with variegated yarns.
My yarn is bleeding, what should I do?
I try my best to make sure that each and every skein of my yarn runs clear in the rinsing process. However, sometimes some bleeding can occur when you wash your yarn or your finished object. Usually this is just some extra dye coming out into the water and it will not cause your project to fade. This happens more with reds and blues than with other colors.
If it is running for you a little bit, rinse it with cool water and some wool wash or dish soap. After a few rinses, it should be clear.
If it keeps bleeding and bleeding and doesn't want to stop, please contact me as it indicates something may have gone wrong in my dyeing process.
How come there are knots in my yarn?
Although industry standard states that 2 or less knotted joins in a skein of yarn is considered acceptable, I do not agree. Nothing is more frustrating than finding a knot. I do my absolute best to make sure there are no knots in my yarn. However, sometimes they do slip by me, and I apologize if you find one.
I will accept returns or exchanges if you find more than 2 knotted joins in your skein, please contact me if this happens!
Where do you dye your yarn?
I dye my yarn in my professional dye studio here in British Columbia.
I am open to wholesale opportunities. Please contact me with specific details and we can see if we can work something out.