Accepted payment methods
Orders will be shipped with China post airmail in 1-2 business days after the clearance of payment, and as I'm located in China, there maybe some delays due to various factors, such as customs, weather, holiday, and distance. Normal delivery time is approximately 12-24 business days, sometimes up to 1 month, but I guarantee it's worth the wait. :) Thanks
Please also don't forget to leave your phone number, this will solve many shipping problems and you will get the package timely.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Please also contact us before returning the items.
If there's no problem with the item, shipping, handling, and insurance fees are not refundable and the buyer should responsible for return shipping fee.
Additional policies and FAQs
About reserved items: we are happy to reserve certain items/quanities as your requirement, please contact us for arrangement.
Frequently asked questions
Is the PRICE listed for one single item or whole pack of items?
We sell per pack and the price is for whole pack of items.
Please keep in mind that Quantity 1 always means 1 Pack.
For Example, a tittle on an item says 10pcs, then Quantity 1 =10pcs
Do you offer DISCOUNTS?
Yes, We offer Discount for Large orders. You can find our discount codes on the front page.
Do you offer EXPRESS shipping for urgent orders?
Yes, We offer a variety of Express shipping methods. Such as EMS, FedEx,DHL, UPS,etc
this will cost you about $25 dollars in most countries if the weight of package is below 0.5kg, and the expected delivery time is approximately 5-7 business days. Please send me conversation for this shipping.
It's been 3 weeks since my package marked as shipped, is it lost?
Some regular airmail packages takes up to 35 to 40 days to arrive. If you don't receive your package in 35 days, please contact me and I will make refund for your order or send you a new package.
Please DON'T open dispute if your order is not over 35 days!!
You have 90 days protection from Paypal and no time limit from etsy. So there is no need to worry about your money, you can open dispute with Paypal before the 90 day protection ends and get your money back if your package never arrive :)