knotbygranma

Poughquag, New York

1,173 sales

5 out of 5 stars
(330 reviews)

Shop policies

Last updated on March 29, 2016
Here are my shop policies and frequently asked questions.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
Payment
How can I pay you? - You can pay through Paypal or Direct Checkout.

Can I use Paypal if I am not a member of Paypal? - Yup. Paypal will allow you to pay by credit card even if you are not a member. You can join afterwards or not.

How about a custom order? - I am currently not offering custom orders.
Shipping
How do you ship domestic packages? - I ship using USPS first class shipping with delivery confirmation. International orders are first class air. If you would like me to upgrade to priority mail or add insurance to a piece, please let me know so I can figure out the shipping charge.

There is no shipping charge for PDF crochet patterns. You download them instantly.

I'm an international buyer, what should I know about your shipping? - International customers are responsible for all fees, taxes, and duties which belong to their countries. ALL INTERNATIONAL ITEMS ARE SENT FIRST CLASS MAIL.

PDF Crochet Patterns:

How do I get my crochet pattern? - You directly download it after your payment goes through. No waiting!
Refunds and Exchanges
Returns are accepted on non-digital items. Please contact me within 14 days. Items are to be returned in their original condition within 30 days of receiving it, less S&H.

PDF crochet patterns are non-refundable due to their nature.
Additional policies and FAQs
Do you have a privacy policy? - Yes. Knot By Gran'ma will not for ANY REASON give out your personal or business information to any 3rd parties. It is strictly confidential. All purchases are secure.

Do you have a mailing list? - Yes. Please sign up. It's cool. http://eepurl.com/cbfeX