knotbygranma

Poughquag, New York

1,285 sales

5 out of 5 stars
(345 reviews)

Shop policies

Last updated on January 2, 2018
Here are my shop policies and frequently asked questions.

Accepted payment methods

Payment
How can I pay you? - You can pay through Direct Checkout with a credit card.

How about a custom order? - Custom orders require a non-refundable 50% payment upfront. The remaining is to be paid before shipping the order.
Shipping
How do you ship domestic packages? - I ship using USPS first class shipping with delivery confirmation. International orders are first class air. If you would like me to upgrade to priority mail or add insurance to a piece, please let me know so I can figure out the shipping charge. Delays caused by the USPS are out of my control. Please leave enough time when ordering if you have a time sensitive order.

There is no shipping charge for PDF crochet patterns. You download them instantly.

I'm an international buyer, what should I know about your shipping? - International customers are responsible for all fees, taxes, and duties which belong to their countries. ALL INTERNATIONAL ITEMS ARE SENT FIRST CLASS MAIL. Delays caused by the USPS are out of my control. Please leave enough time when ordering if you have a time sensitive order.

PDF Crochet Patterns:

How do I get my crochet pattern? - You directly download it after your payment goes through. No waiting!
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns are accepted on non-digital items. Please contact me within 14 days. Items are to be returned in their original condition within 30 days of receiving it, less S&H.

Custom orders are not able to be returned.

PDF crochet patterns are non-refundable due to their nature.
Additional policies and FAQs
Do you have a privacy policy? - Yes. Knot By Gran'ma will not for ANY REASON give out your personal or business information to any 3rd parties. It is strictly confidential. All purchases are secure.

Do you have a mailing list? - Yes. Please sign up. It's cool. http://eepurl.com/cbfeX

More information

Last updated on Dec 11, 2017
Frequently asked questions

Wholesale availability

I sell through Etsy Wholesale. The line sheet can be found: https://www.etsy.com/wholesale/vendor/101293/linesheet