For all those precious ones.
Mister Robinson is founded by the sisters – Amethy and Crystal. Running a store has always been a dream of ours, but we never really find it possible until we encountered Etsy. We are grateful to find a platform that allows us to pursue our goal.
At Mister Robinson, we compile a variety of beautiful findings and our own designs together with a reasonable price tag. All the wax seal stamps we carry are designed in house. They contain pieces of our story and daily inspiration.
Once a thought is shaped, it must be done.
Give me a book and I'll stay indoor all day.
Returns & exchanges
- Custom or personalized orders
- Items on sale
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently asked questions
Where are we located?
We are located in Macau/Macao. For those who may not know, it is a beautiful small city located next to Hong Kong. With a unique mix of Portuguese and Chinese cultures, the city is energetic in day and calming at night.
Our production time normally takes about 1-2 weeks (unless otherwise listed) after your order is processed and payment cleared. For orders that include items with different processing time, we will wait till everything is ready before shipping.
Our partner in Los Angeles will be shipping selected items with USPS's First Class Mail service. Please refer to our listings for further details.
Standard shipping to most countries takes approximately 2 - 3 weeks. This could be more or less depending on your country. The estimate is based on previous data and is not a guarantee.
Inquire us about expedited shipping options if you are interested:
EMS (around a week)
FedEx (around 3 business days)
Please note that shipments can sometimes be delayed due to unanticipated factors (i.e. custom and weather). We do not hold responsibility, but we promise to try our best to assist you.
Starting May 2017, standard shipping to Canada will take an approximate of 3-4 weeks. Your package will first be shipped to our Los Angeles office, they will then ship the package to you via USPS First class mail. If you need your item(s) sooner, FedEx's 3 business days service is available upon request.
Who do we ship with?
We ship worldwide from Macau/Macao with Macau Post (Correios de Macau) registered mail.
Shipments are bound with their own tracking numbers. You will be notified of a tracking number once your order is shipped. Once a package departs Macau, post office of the receiving country will be handling the package.
As USPS no longer update their phone / online tracking system with information of international registered mail. It is best to visit your local USPS office with the tracking number given, their shipping assistants or supervisors will be able to help pull up the package's record from their internal tracking system.
Please make sure the address you entered is CURRENT and CORRECT. Orders will be shipped to the address listed on the purchase confirmation. Include your COMPANY NAME if you are using your office address.
Un-deliverable orders / Unclaimed packages
If your address is not found within the post office's mailing system, they WILL NOT inform you before shipping it back to us. So PLEASE make sure your address is correct.
If any packages remain unclaimed for over 2 weeks after USPS's delivery attempt, they will be returned to us without notifying the recipient. If returned, we can ship your package again, shipping cost will be the responsibility of the recipient.
Any lost packages due to incorrect, incomplete, insufficient or outdated address input is at the buyer’s cost. We do not issue refunds for lost, unclaimed or un-deliverable orders.
Change / cancel order?
Sorry, we are unable to cancel orders once processed. By clicking PLACE AN ORDER, you have agreed to our turnaround time.