Making the world more colorful one stitch at a time
I work my shop and knitting around my kids whims so find it easiest to list items as they are completed, but saying that, my hands like to be constantly crafting so I am happy to try to accommodate anyone who wants a special made to order item(c:
Galactic Crime Fighter, Assistant
Endurance Testing And Design
Accepted payment methods
Shipping is via Royal Mail from my nearest village post office in central Scotland. Items listed in my shop are ready to ship unless otherwise noted.
Orders are shipped within 3-4 business days of cleared payment, unless previously agreed. My normal shipping days are Wednesday and Saturday but, if I can, I post between these days.
The shipping cost includes packaging, handling and the new Etsy shipping fees.
Orders to the UK are shipped 1st Class for smaller parcels and 2nd Class Recorded for larger orders over £50 in value. Everywhere else will go via standard airmail. Please be aware that tracking is not automatically included in standard airmail from the UK. If you would like recorded, signed for delivery, or insurance, please convo me and/or select the tracking option under shipping at checkout.
Customs fees / import duties are the responsibility of the buyer and are determined by the country you reside in.
If there is a significant difference, £2.50 or more, between the postage charged on your order and the actual postage when shipped, I will issue a refund for the difference.
Starting January 2017, UK buyers pay a maximum of £4.50 shipping per order, no matter how large it is.
Estimated Delivery Times:
Delivery times are standard estimates. Please be aware that factors such as postal holidays, bad weather conditions, strikes, delays in customs, etc. are beyond my control.
UK: 1-7 days
Europe: 1-5 weeks
North America: 2-6 weeks
Rest of the World: 2-8 weeks
If your items have not arrived within these timescales, please contact me right away so that we may work together to resolve.
Returns and exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns can be made for a refund or exchange, minus shipping costs, for up to 14 days after the purchase. Refunds/exchanges will only be processed once the original item has been returned undamaged and in saleable condition.
Refunds will be processed using the method of payment used in the original purchase.
It is up to the buyer to ship the items back well packaged and cover any postage costs for doing so. I strongly suggest you obtain proof of postage and tracking when returning an item. Until returned items are safely in my possession, responsibility for tracking them and any necessary claims with the post office if lost are the responsibility of the buyer.
Items returned from outside the EU must be clearly marked on the customs label as returned merchandise so as not to incur any customs fees / import duty on their way back. If this is not correctly noted on the customs form the item will be sent back to you by Royal Mail as we will decline the parcel and not pay the customs fee.
PDF patterns cannot be returned.
Additional policies and FAQs
All items come from a smoke-free home. Please note that I do have cats and while I try to keep them out of my yarn, they do occasionally sneak in!
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of yarn, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
Etsy as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Etsy is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Sunshine Stewart, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mymamaknits [!at] yahoo.co.uk. Alternately, you may mail me at:
Sunshine Stewart, Mishnish, The Square, Earlston, TD4 6DB Scotland
If you would like to access, correct or delete personal information held by Etsy, you may contact Etsy directly at Etsy.com/help for assistance.