Wood Shop > Music Venue > Poster Gallery > Frame and Home Decor Shop
We started Signed & Numbered in 2008 as a poster shop and art gallery in our home town of Salt Lake City, Utah. My name is Phil Sherburne and my wife's name is Leia Bell. I am a carpenter by trade and Leia is an artist. The best one ever.
Somehow in my twenties my custom furniture shop morphed into a music venue called Kilby Court and that is where Leia and I met.
During the eight years that we managed Kilby Court we had also managed to collect three kids, a dog named Lucky and mountains of limited edition, Signed and Numbered posters, mostly of the shows we had promoted.
As you can guess, we then took our mountain of Signed and Numbered posters and started a poster shop/art gallery in the basement of a record store. Our dog Lucky was our logo.
We soon realized that the collectible posters we were selling seemed out of place in manufactured frames, so I started making handmade wooden frames for the handmade art we were selling in the gallery. It was a much better fit.
Now ten years later we find ourselves passionate about frames. It sounds goofy, but we really like frames.
Lucky was a wise old man with a huge heart. He is the inspiration behind Signed & Numbered's illustrated logo.
Phil and Leia
Owner, All-around-everything People
Phil started building custom furniture in the mid-'90s, and also hosted shows in a garage called Kilby Court where Leia printed the gig posters. In 2008 they sold the venue and started a frame and poster shop called Signed & Numbered.
Wood Shop Manager, Designer, Carpenter
Not only is Brent a talented woodworker, but he is also a master pedal steel guitarist who has played in many bands. He has been with S&N since its humble beginnings in a garage on Kilby Court. He also drives a bitchin yellow Camaro.
Retail Store Manager, Customer Service
Monica is a beautiful, artistic lady with a huge heart. She is always friendly and chipper, perfect for taking care of customers on Etsy and in our SLC shop. In her spare time she builds houses in Haiti and teaches art classes to refugee children.
Finish Room Master, Woodworker
Anni is a nearly Olympic-level archer, as well as die hard Star Wars fan and cat lover. (^･ｪ･^) Anni is a whiz with our finishes and runs our complicated spray booth from the inside out.
So. Much. Stuff.
Maurren is an enigma!
Ramblin' Woman, Woodworker, Art Curator
Andy is an artist and cowgirl who started as Leia's screenprinting assistant years ago, but who has since made her own waves in the art world with her unique style of printing and painting. She builds frames in the wood shop with her artistic flair.
Woodworker, Finish Room, Customer Service
Since moving to Utah from CA, Kim has become indispensable in the wood shop. She is a gifted woodworker and works magic with our finishes in the spray booth. In her spare time she restores vintage cars and motorcycles. She also speaks fluent French.
The Tough Stuff, Woodworker
As a custom framer for many years at a high-end gallery, Matt has a vast knowledge of framing and art handling. He is also a skilled woodworker and can sing along to any song that is playing at any given time. Thankfully he has a great voice. :)
Finish Room, Woodworker
Taylor is our resident sass-master. She works in the wood shop part time building and finishing frames. She is a plant-whisperer, outdoor enthusiast and is currently pursuing a college degree.
Customer Service, Sign Painter, Store Setting
Pom pom enthusiast and sign painter extraordinaire Natalie is new to our crew, but it feels like we've know her forever. We hope she sticks around forever, too!
AJ is a gifted taxidermist and all-around unique human being. For us she builds custom boxes for our frames to ship in, which truly is an art in itself.
Tony has recently returned to our shop to help out. He is a master carpenter who has worked with Phil on projects for the past twenty years. We are excited about his recent return to S&N and the possibilities he may bring to our product line.
Frame Assembly, Sanding Room
Avery helps out in the store with frame assembly and customer service as well as sanding and finishing in the wood shop. She is a delight to work with and she is super fashionable as well. We are always wondering what she will be wearing next.
Customer Service, Frame Assembly, Woodworker
Our newest shop member Isabelle grew up in France, which has given her a cultured knowledge of art and design, as well as a bilingual education. She is also an avid skateboarder and has built her own skate ramps.
Our oldest son Cortez is helping out in the shop with Phil after school. In his spare time he draws political cartoons, plays video games and harasses his younger brothers.
Our nephew Durrant helps out in the wood shop after school and between sports team practices. We are lucky to that he is able to fit us into his busy schedule!
Accepted payment methods
- Money Order
If you need your frames by a certain date, please let us know as soon as possible. We can almost always accommodate your schedule as long as we know the date you need your order to arrive. If you need to put a RUSH on your order, we are happy to do this but we charge an additional $10 per frame for rushes.
We ship to the address you give us on Etsy, so please make sure this address is up to date!
We ship most small packages via USPS Priority Mail. Larger packages are shipped via UPS Ground. Once your order ships, you will receive an email with your package tracking number. USPS Priority Mail takes 2-3 days in transit, UPS Ground takes 3-10 days in transit.
International orders are shipped via USPS Priority Mail if the weight is over 4 pounds, and smaller items are shipped via First Class International.
We cannot mark international orders as "Gift" on the customs form or otherwise falsify customs information.
We have no responsibility or information regarding import duties, taxes, customs, etc. that might be charged by the home country of our international customers.
Customs are the responsibility of the purchaser, and are, unfortunately, very often a part of purchasing internationally.
Returns and exchanges
- Custom or personalized orders
We use real glass in our smaller frames. On frames over 16x20 inches we recommend plexiglass for safety and stability in shipping. Though glass breakage is rare, postal folks do tend to throw boxes around, so on occasion we will encounter a broken pane of glass. If your glass has broken during shipment, please contact us and we will send you a new pane of glass ASAP.
If you hear broken glass rattling around in your box, DO NOT OPEN the package. Simply write "DAMAGED - RETURN TO SENDER" on the box and give it back to your carrier. They will send the box back to us and we will replace whatever needs to be replaced and ship it back to you ASAP.
If you would like to make an exchange, we are happy to do this as well. Please keep your original packaging for returning your item(s), and write REFUSED and/or RETURN TO SENDER on the box so you are not charged for return shipping. If you have opened the packaging, you may be charged to ship the package back to us. If you are willing to cover the shipping back to us, we will reship the exchange item at our cost.
Make sure you contact us to make arrangements for your exchange so we can be on the lookout for your package.
Frequently asked questions
STANDARD FRAME SIZES?
Q: My print measures 5" x 7". What size frame should I order?
A: The frame sizes listed in our shop refer to the opening on the back of the frame (the size the frame will HOLD).
The viewing area on the front of the frame will be slightly smaller to allow for the frame edge overlap.
If you want a frame built to an exact "viewing area" size, send us a message and we will create a custom listing for you. (In general, custom sizes are an additional $10 per frame.)
If you need a frame that fits in a specific spot on a wall, you can let us know the "overall outside dimensions" you need.
For a standard 5x7" photo with a little bit of the edge covered all the way around, you should order a 5x7 frame.
Q: I would like a mat with my frame. Is this possible?
A: We can include a mat in the color of your choice. We have a lot of mat colors to choose from. For a list of mats we stock, you can copy and paste this link:
We include mats at no extra charge with the purchase of frames 11x14 and smaller. For larger mats or mat-only orders, please contact us for a price quote. On our BASIC line of frames, mats are an additional $3 per frame.
Q: Are your mats Archival quality?
A: We only use mats that conform to all conservation standards. They are fade and bleed resistant and are 100% acid free.
Q: Can I order a custom-sized item, and what is the cost?
A: Yes, for sure! We can customize our sizes. In general, for frames there is a $10 charge added to build a custom size. When contacting us about a custom frame, it is helpful to come to us with the following information to streamline the process:
• The dimensions of your artwork
• Frame style and color desired
• Your shipping location / zip code
For furniture items such as benches and shelves, there is generally a $25 charge to customize the size, depending on the amount of extra materials needed and production time.
Q: How long does it take to receive my order once it is placed?
A: Once we receive payment, we begin construction of your frame order. All of our frames are built from scratch starting with raw wood, with the exception of frames in our ready-made SHIPS TODAY section: https://www.etsy.com/shop/signedandnumbered?ref=seller-platform-mcnav§ion_id=17273576
The process takes 7-10 business days (MONDAY - FRIDAY) from start to finish. We strive for quality over quantity.
Once your order ships you will receive an email with the package tracking information. If you need your order sooner or for a specific date, please contact us and let us know. We can usually accommodate you if you let us know what you need! (ᵔᴥᵔ)
Q: How are your frames priced?
A: We price our different frame stocks by the linear foot. Each style has a different price point per linear foot. Contact us if you need a special, larger size that you aren't seeing available in our shop and we will give you a complete price quote including shipping to your location. Generally speaking, custom sizes are an additional $10 per frame in addition to the linear foot price.
Q: What is the largest frame size you can make?
A: We can build frames at any size- we have built 7-foot long frames before for local customers... BUT, because we are shipping frames on Etsy, we are limited to the sizes that can safely be shipped via USPS or UPS. We can build/ship frames up to 24 x 36 inches for our Etsy customers. On sizes larger than around 16 x 20 inches, we use gallery plexiglass instead of regular glass for safety in shipping.
Q: I am ordering more than one frame. Can I get a price discount?
A: We typically give price discounts on bulk orders of 10 or more frames. The discount is 10% off of the listed price. Since each frame is made by hand, regardless of how many are ordered, we cannot offer special discounts for only a couple of frames, but we can look into shipping the frames the cheapest way possible to save you $$ that way (and we never make a profit off of the shipping- we charge you what the post office charges us).
Q: Do you offer wholesale discounts?
A: We do sell a limited variety of items at wholesale rates. We have these items on the Etsy Wholesale site. Please contact us for a link to view our wholesale linesheet.
Other items not listed there are sold at discount to retailers on a case-by-case basis. Some of our items are too labor-intensive to ever sell at wholesale rates.